Reviews are ordered by language and date with a maximum of 25 reviews.
Very enjoyable week at the Castillo
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3.7 |
Guest name: Scottie23, London, England
This is a lovely hotel conveniently located about 20-25 minutes drive from Palma airport and only about 15 minutes from Palma old town. With the exception of a little attention to detail on a couple of minor occasions (for example we had arranged for a late checkout but after the usual noon checkout time our swipe room keys stopped working and had to be replaced), everything about the place is 5-star including the prices of course but overall you get what you pay for. It's a bit of a drive to the best beaches and some of the quaint little towns around the island but driving in Mallorca is not too painful and if you don't have a car or prefer not to drive much you could easily spend all your time at the hotel since the pool areas are very nice and there are several restaurants and a bar all of which have lovely, large patios with sweeping views and good food/service. The breakfast buffet is fantastic (though it's exactly the same every day so be prepared to get a bit bored if you stay here for more than a few days) and fills two full rooms (one is a cold buffet and the other a hot buffet) -- my friend and I stayed for six days and not even once did we get hungry for lunch after this breakfast so we didn't eat again until dinner! Personally I don't think this is a place for families/kids since it is very stately and clearly designed with tranquility in mind (and there is very little on the grounds or nearby to keep kids occupied) but as people tend to think that any place with a pool means that it is child-friendly there were indeed some families and times when the pool area was swarming with very noisy kids, quite a few even playing ball and other games which seemed inappropriate. Once a woman trying to read had to approach some kids and tell them to quiet down since they were really screaming and didn't seem to have any adult supervision (or if they did clearly the noise was not disturbing them). There are three very nice pools here (two outdoor and one covered with a very nice hot tub next to it and a fourth pool and play area for toddlers but the kids here during our stay were older than that area is designed for) and there were a couple of times I couldn't escape noisy kids no matter which one I went to but oh well -- happily this was not the case at all times and most of the kids were fairly well-behaved in the restaurants and elsewhere during our stay. Our room was very spacious and luxurious -- if cozy/comfy beds, bed linens and towels are your thing you will definitely not be disappointed.
My ratings for this hotel are:
3.0 Check in / front desk
4.0 Business service
3.0 Value
4.0 Service
4.0 Rooms
4.0 Location
4.0 Cleanliness
Overstating its position in the market.
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2.6 |
Guest name: voyager047, london
I have read all of the reviews here. Some I find truthful and representative of my experience. If you have never stayed in a 5 star hotel before - you will think that this place is heaven and as a good 4 star hotel by northern european standards you would be correct. Firstly, this place is terribly overpriced. They have a technique of hiding costs and expenses everywhere they can. It is very unprofessional and at this level something I have never experienced previously. So if you think its expensive at the start, wait until you start needing service. When I was there, the evening before I left, there was an English couple complaining quite aggresively at the reception. Nothing here is complimentary. It has the functional sterility of a upmarket commodity provider hotel. I think the majors probably do it better. Yes it is an old castle, and yes it does have some sized oil paintings on the wall and a suit of armour for a knight. But after that it is really difficult to see anything special. 80% 5 star service, 150% of the price. I have stayed at several leading hotels of the world, and the service is impeccable. This has a feeling of the emporers new clothes, they believe that they are special and dare you to contradict. Just because you joined the band, it does not mean you can play the piano. If you want a very expensive (and slightly offensively money grabbing) experience, which will not represent a true 5 star (grand lux) experience, then this is your place. location - out of town, though a slighly shabby district. facilities - present and functional, but no magic. Seen, much, much better - at this level.
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Business service
1.0 Value
3.0 Service
3.0 Rooms
3.0 Location
4.0 Cleanliness
Nice enough but too expensive for what you get
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4.0 |
Guest name: davidrusselllee, london
This hotel is nice enough but it’s very, very expensive and it’s just not good enough for what it’s costing you. The overall feel is a bit bland like a big chain hotel such as the Marriott. One of my main problems was the cost of the food and drinks, really expensive but not very good. We were eating at gourmet places in Palma which were far tastier for half the price. This isn’t that simple as the hotel is a taxi ride away from anywhere on island, so it’s just not convenient to eat out every night, especially if you've been out all day. Cocktails were super expensive and the quality, especially when made during the day by the poolside staff was frankly rubbish. Other niggling things were the endless insipid piano medley of well known hits that was on a 10 minute loop in all the bars and the smallest and worst selection of pay movies I’ve ever seen in a hotel, which were like everything highly priced. On a positive note the staff were very friendly and helpful. Through my work I travel a lot and have stayed at many top hotels around the world and Castillo Hotel Son Vida just doesn't measure up to the rates they charge
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Business service
2.0 Value
5.0 Service
4.0 Rooms
3.0 Location
5.0 Cleanliness
Luxurious and very good
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4.5 |
Guest name: tlbaker, London, United Kingdom
I stayed at this hotel for three nights on a work function. We arrived late having had horrific problems with our flights from the UK, but were greeted pleasantly enough. We were also provided with emergency amenity kits when we revealed that the airline had lost our bags!
My room was a deluxe king with a very large balcony overlooking the front courtyard/bay of Palma. It was excellently appointed, with a huge 42" flatscreen TV, and very comfy bed. The bathroom was nicely done, though only had a (very good) shower. Toiletries were Hermes and were excellent.
Throughout my stay room service was excellent, providing late night sandwiches (4am!) and early morning coffee as required. Breakfast was fantastic, with a range of Spanish and international options, with omlettes etc made to order.
Leisure facilities were also very good, with lots of pools/saunas to choose from, and tennis courts. I imagine that the golf course is a highlight, but I didn't play.
The only low point of the hotel was it's business facilities. I had a fair bit of work to do over the weekend, and despite costing ?25 a day, the WiFi was unreliable. The conference room we hired was also only average.
Overall this is a beautiful and elegent hotel, ideal for a leisure break, but perhaps not suited so much to business travellers.
My ratings for this hotel are:
5.0 Check in / front desk
3.0 Business service
4.0 Value
5.0 Service
5.0 Rooms
4.0 Location
5.0 Cleanliness
Very nice but...
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4.0 |
Guest name: traveler050208, Chicago
Guest type: Honeymoon
stayed in Jun 2008
My husband and I stayed here on the last leg of our honeymoon in Spain. We stayed in a deluxe room on the top floor which was huge, comfortable, and very nice. The bed was really comfortable and we had a huge tub. You can't knock anything regarding the facilities, they are all 5 star. Every inch of the hotel is impeccably clean, well designed, and up to date. However, we had a few issues with the hotel:
Other than a few paintings, the hotel does not feel 'Spanish' at all. It caters so much to British and German visitors that it lost all sense of actually being in Spain.
The hotel is big and it doesn't seem like the left hand knows what the right is doing. No one could tell us what the pool hours were. Or how much it cost to play tennis. They also decided to close the indoor pool for cleaning the one day it rained and there wasn't much to do otherwise.
My main concern with this hotel however, was how 'nickel and dimed' I felt on everything. 6 euros for a small bottle of water? 5 euros to have someone bring ice to your room (but you have to since there is no ice machine). This hotel is up in the hills so you really don't have any other options unless you take a cab into the city. My husband and I ended up going to a store while we were in Palma to pick up water, beers, and snacks to keep in our room.
Lastly, while most of the service staff was very nice and helpful, the staff behind the front desk needs some polishing. The concierge is lazy and we had to explain simple exchange rate calculations to the receptionist when checking out.
My ratings for this hotel are:
2.0 Check in / front desk
4.0 Business service
4.0 Value
5.0 Service
5.0 Rooms
3.0 Location
5.0 Cleanliness