After reading reviews of the Best Western Phoenix in London, I was worried about staying here, but when I arrived and checked in, I was pleasantly surprised. The hotel is located really close to the Bayswater Tube station, which made it perfect for getting around town. The hotel staff was friendly, there was cheap internet access, and the included breakfast was pretty good after the other continental breakfasts I was used to having in other European countries. The room was terrific, I was staying with a friend, but we had requested a room with 3 beds, since there was no extra charge. Instead we were given a room with 4 beds, which was nice and spacious (again this is in comparison to the tiny hotel rooms we'd had in other countries.) The room was clean and had a fan, so it didn't get too hot. Overall, I would stay here again if I were in London.

Having returned from the Best Western Phoenix Hotel in Bayswater I recommend this hotel to budget travellers who want a clean accomodation in a tourist-friendly area of Central London. The building is a terrace house and the interior design is plushy, so don?t expect a modern/puristic styled place. Room: small but still reasonably sized (was able to move without hitting the furniture, no need to walk sideways).The room was furnished with a bed (clean sheets, good mattress), a desk with a chair and small tv on top, a small wardrobe and a tiny bench for luggage. There was also a hot water kettle for preparing tea/coffee. The bathroom though was very tiny (ca. 2.50 m x 1.50 m), and was equipped with a shower cubicle, toilet and a mini sink. It was ok for me as I?m just 5.5 ft. (1.65 m), but tall or big folks, think twice. The overall cleanness of the rooms was good. Breakfast: buffet: rolls, croissants, sausage, cheese, m?sli, joghurt, marmelade, jam, coffee/tea. Quality I?d say, was average. Staff: friendly, had no problems with any of them. Location: In Bayswater, you can walk to Paddington Station for airport connection (Heathrow Express, ca. 20 minutes walk), there are 2 Underground Stations near the hotel and it is a 3 minutes walks to Bayswater Road where buses go directly to Oxford Street, Piccadilly Circus and Victoria Station. The area is very tourist-friendly with many restaurants, money exchange, ticket shops, small supermarkets etc. nearby. To sum it up I?d say the Best Western Phoenix Hotel Bayswater is one of the better hotels of this price category though it doesn?t compare to the Best Western Hotels I stayed in in the States (might be interesting to know for people from the US). I found the standard of this one a little lower than the usual Best Western chain hotel, but then, you?re in London.

My daughter and I went to London on pleasure for 5 days/4 nights, through a special with British Air that included this hotel. I could tell from looking up the hotel online and from the reviews on trip advisor, that we would probably be okay, but I was pleasantly surprised at how nice the hotel was. Plus, it was extremely close to both the Bayswater and Queensway Underground stations which provides you access to three different lines (Central Line, Circle Line and District Line). There was just about any kind of food you could want in the area and we even went Ice Skating at the Queen's Ice and Bowl one evening (which was wonderful in the July Heat) right on Queensway (included for free on the London Pass). The desk staff was extremely friendly and helpful. The breakfasts were ample (yogurt, croissants, cereal, toast, farmer's cheese, ham, juice and coffee) and you could order a full English Breakfast or an omelet for a nominal price if you wanted more. There is a small pub on premises that is open late and internet access in one of the 3 small lobby rooms (for a fee). There is also an internet cafe around the corner on Queensway that is very inexpensive. So, all in all, I give this hotel a big thumbs up!!

This hotel is in a great location, just a short walk from 2 tube stations and near fast food, touristy shops, a nice mall and cinema, and some good ethnic and authentic restaurants. The streets are loud, which is a pain because the rooms get quite hot (even in February with the heat off) so you'll need the windows open, there is no fan. The rooms are small by American standards and the pillows are lumpy, but the maids are accommodating, though I recommend you not have them clean your room as their version of cleaning is spraying some aerosol perfume all over the room. If you're just using this as a place to sleep and rest, it's fine. There's a quaint little bar, a very slow computer you have to pay to use, and a decent continental breakfast buffet included in the price. The location is the best asset, it's in a safe area close to 2 tube stops- about a 5 minute walk. It's also near Kensington Gardens. I'm not sure how this place would be in the summer, because I don't think it has air conditioning and it was unbelievably hot in the winter. The staff are friendly, you can leave your key at the front with them when you go out each day. They'll let you leave your bags with them if you arrive before check-in. Overall a decent but not luxurious place in a very good location, with some loud street noise that is especially easy to hear with the open windows (no screens either).