Reviews are ordered by language and date with a maximum of 25 reviews.
NIce Hotel
| Average rating: |
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4.0 |
Guest name: magwll, Enniskillen, N. Ireland
Guest type: Family with children
stayed in Jul 2008
Travelled as a party of 5 as I have 3 kids. The room was a reasonable size with 2 doubles and a sofa bed which was made up and ready to go. Nice to see there was the right number of towels supplied throughout stay. Nice design feature was wash basin area was separate from toilet and shower, good when there are 5 of you. Convienent to West Edmonton Mall and restuarants. Free WiFi.
Would stay again.
My ratings for this hotel are:
4.0 Check in / front desk
4.0 Value
4.0 Rooms
4.0 Location
4.0 Cleanliness
Nice Change
| Average rating: |
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4.2 |
Guest name: AlbertaJimbo, Alberta
I was very impressed with the changes at this property. The rooms are clean and have been redone completely. Very nice change! The service staff were very friendly in all areas, nice menu in the restaurant. I would come back again for sure!
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Business service
4.0 Value
5.0 Service
4.0 Rooms
3.0 Location
4.0 Cleanliness
Great Hotel, Great Stay
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4.9 |
Guest name: AndyOttawa, Ottawa
We checked in early in the morning with my wife and I and our two kids and I must say ive never stayed in a hotel where the staff were more helpful and knowledgeable and the hotel is very close to west edmonton mall so it was convenient for us and we were pleasantly surprised by the great restaurant and lounge in hotel as we didn't have to go anywhere else as the food was reasonably priced and very good aswell as the rooms had been recently renovated and were very clean and spacious so once again I would recommend this hotel to all my friends.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
5.0 Service
4.0 Rooms
5.0 Location
5.0 Cleanliness
One of the worst ever
| Average rating: |
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2.0 |
Guest name: prcs31, Regina, Sask
Guest type: Honeymoon
stayed in Apr 2008
-Website was incorrect reguarding room types.
-booked smoking - got non-smoking
-elevator motor blew up - no replacement/parts in Edmonton
-couldn't guarantee same room type if we moved
-staff disinterested in getting elevator fixed
-overpriced meals in restaurant
-no elevator service to lounge
-told by elevator repairman that a second elevator shaft exists, but that it was walled off. This is to serve a tower with 5 floors in it
-hot tub was grungy
-towel bar coming off wall in our room
-used earplugs on the stairwell for 3 days, along with coffee stains for as many days.
-room not made up on 4th day
-nice Sunday brunch which we paid cash for, only to have my husband's credit card charged for it as well
-overall, one of the worst hotels we've ever stayed in and will not be using Best Western again, as this is not the first time we have come across poor management.
Holiday Inns will be getting our travel business from now on.
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Value
1.0 Service
3.0 Rooms
3.0 Location
1.0 Cleanliness
Don't Stay Here
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1.0 |
Guest name: RedDeerGuy, Red Deer, AB
Guest type: Honeymoon
stayed in Feb 2008
We tried to stay here. Got there at about 6:30 PM. Sent us to a room that wasn't cleaned (still had the house keeping sign on it). Went back to, told us all they had were single beds...ordered a king size. Tried to send us to another local hotel, wouldn't pay the difference. Didn't even give us that good of a deal. Planing on calling their head office, and anyone else I can think of to complain. Manager on duty, wasn't very understanding about the whole thing, think he just wanted us to go away. Was there for almost an hour. Not helpful at all, and very rude.
Ended up having to drive half way across the city to another best western. Not impressed at all. Don't even bother to book here. If I can't get the room I reserved online, I'll be sure never to stay there again.
Would give it a worse rating, but one dot is a low as it goes. (And I'm being nice about the whole thing!!)
My ratings for this hotel are:
1.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
1.0 Location
1.0 Cleanliness