We arrived in Manitowoc via the SS Badger from Michigan. We picked this property because it is the closest hotel to the dock. We were traveling with bikes but no car. We used the hotel shuttle when we arrived. Upon arrival we discovered there was a problem with our guaranteed reservation. We reserved their king size suite for two days, two months prior to arrival. Unfortunately, this style of room had been overbooked. We were able to stay in the king size suite the first night but the second night we had to move to a lesser room. They pacified us with breakfast coupons to the hotel restaurant but I was still not happy. I understand mistakes happen though, so I tried to get past this significant problem. Both rooms we had were very clean as was the hotel as a whole. The hotel has a great location right on Lake Michigan but there is no beach. The grounds surrounding the hotel are very nice. While I'm sure the hotel building was very nice at one time, the more we looked at it, the more we hoped a remodel is not too far away. The hotel includes a pool, hot tub, and sauna. The first day, the pool was icy cold. A maintenance man was in the pool area when we arrived and he asked if we thought it was too cold. A short time later, a woman we perceived as being a manager checked the pool and we told her we thought it was unusually cold. She told us it was fine. Other guests came and went and the popular consensus was that the pool was too cold. Thankfully, the hot tub was available and felt great. We also tried to use the sauna but neither we nor other guests could get it to generate enough heat to go very far above room temperature. We did not bother bringing this to the hotel's attention. We decided the maintenance man was probably busy enough with more pressing issues. The second day, the pool was warmer but the sauna still did not work properly. The hotel does not provide a continental breakfast. Each morning, we ate a full breakfast in the hotel restaurant. The meals were very good but not unusually special. It was the type of basic breakfast you would get at your favorite hometown family restaurant. The only difference is that here you get cloth napkins and table cloths. Would we stay here again? Probably not. The mistakes with our reservation did not sit well with us at all. Plus, with the hotel in need of a remodel, I think we would be better off looking elsewhere. I originally picked this property because it was so close to the dock of the SS Badger. I later discovered in a travel guide the city of Manitowoc sent me that many area properties offer shuttle services. This include hotels in nearby Two Rivers (about 5 miles north up the Lake Michigan shoreline).

Stayed here June 22 to wait for the car ferry across Lake Michigan. We had a free night with Best Western. Room was clean. Restaurant was fine. Staff were courteous and helpful. Nice view of the lake.

My daughter and I spent one night here last weekend during a college visit trip to Wisconsin. I chose this property after reading reviews, and really wasn't quite sure what to expect. The property is located on Lake Michigan, right next to the Wisconsin Maritime Museum, which is a definite must see! When I walked into the lobby to check in, I walked into the middle of a wedding reception being held in the lobby....have to say that was a first for me! The front desk staff were very helpful, no glitches at all in the reservation, although it sure felt weird pushing the luggage trolley through a wedding reception to get to the glass elevater. Our room was clean and delightfully quiet, not huge but plenty of space. Bathroom was smallish but very clean, and with a separate counter area just outside with the coffee maker. Nice. The front desk had said I wouldn't be able to get wireless, and loaned me an ethernet cable, but I received their wireless signal just fine in my 2nd floor room. Breakfast is not included, but their restaurant serves a good breakfast, not overpriced although not cheap. Service wasn't great for breakfast. We ate supper at the hotel restaurant also, which overlooks the harbor and lake. Supper was excellent - great steak and my daughter loved the veggies - unusual! Service for supper was excellent. When we got to our next hotel I realized I had left the power cord for my laptop at the Best Western. They were great, and overnighted it to my home so it arrived the day after I got home. What a relief!

Wonderful stay, huge room, and very well furnished. The staff was delightful, and very helpful to us. We arrived right before closing, and the restaurant served us cheerfully. The food is excellent, and the view is wonderful! A great place to stay!

The remodeling job that has been done at the hotel is wonderful. The staff was extremely outgoing and took care of me 100%. I would definately stay there again.