My first time in Chengdu and first stay at a Kempinski in China. I had the impression that Kempinski was a luxury chain but this is not a luxury hotel... basically a Chinese 3 star. Check In My co-workers arrived just prior to me checked me in... but afterwards they indicated that there was only 1 staff and a long queue in the lobby reception, and again only one incompetent, slow, and surly staff at the 19th floor executive check-in. I experienced her incompetence just in the few minutes I was there. Room No offense to the blind, but the decorators clearly were blind! The room was dark, but I think that's good or I would have seen how dirty the carpets were! Bed was typical Chinese firm mattress, pillows were unconfortably firm. Internet access was OK but for a fee. Bathrooms were poorly layed out, shower was very small, and the water pressure varied from none to jet-stream, with interesting temperature variations as well. No drinking water was provided for free, only expensive small bottles of evian in the minibar. Cleanliness was an issue... I accidently dropped a glass on my first day and it broke on the tile floor of the bathroom... and I was still walking on glass shards after the room was cleaned the next day. (the housekeeping clearly noticed the broken glass, howver because the hotel attempted to charge me for it!) Gym I had to argue with the hotel manager to get the gym open at 6am for a morning workout, it normally opens only at 7. I shouldn't have bothered, because it only has 5 machines, all of which are cheap Chinese imitations of actual exercise equipment. One was broken. What a joke! Laundry My laundry was returned un-finished. No idea why. Service The staff were mostly useless, with bad attitudes and careless service. Breakfast Breakfast at the Exec club on the 19th floor had very limited selections and was poorly presented. Coffee was cold and had to be sent back. Check Out Took 15 minutes per person. Two staff at 6:00 am couldn't really manage. There must be a better hotel in Chengdu... I'll definitely be trying a different one next time!

I have been travelling around China for the last 2 years and By now I know that in the lessknown cities you can't expect The western service that we all enjoy back home, but at Kempinski Chengdu they really did their best to make my stay as enjoyable as possible. Rooms were nice, large and most important, very clean. The food was really nice and there are several nice places to go out and have a nice diner or lunch. Kempinski is Located not far from the American consualte and other important venues and there are always taxi's on stand-by. Staff was always willing to help me and a lot of them speak or at least understand English I even received a Taxi-Book, a billingual booklet containing al the addresses you might need in Chengdu. I really thanked them for it. Finally i no longer have to ask the hotel staff to write down the addresses I need in Chinese. If you ever have to stay in Chengdu, choose Kempinski, I've stayed at other five star hotels here and found that I had to pay more for less.

Just stayed at this hotel for 3 nights. As a very frequent visitor to this city, have extensive knowledge of most hotels and wanted to provide my feedback on this property. Overall, it was probably an average hotel. Service Hit or miss here. The reception and front desk services were very good yet when I arrived at 11pm, there was no doorman to speak of to assist with luggage or even help finding a taxi to leave the hotel (?). One day the maid service never arrived -- seems that the do not disturb light was on -- I never touched this switch so it was probably on when I checked in -- nonetheless, no phone call nor note indicating that housekeeping attempted to provide service and that I should request service should I wish. Instead, I arrived back to an unkempt room and laundry still sitting awaiting collection. Because I needed that laundry done asap, had to pay a 50% surcharge to use the "express service" -- not too thrilled about that. Room Had a suite, it was just so-so. Comfortable bed but for the price it should have been. I felt that the toiletries were uninspiring (comparing with other hotel rooms in this price range), bathroom was odd (probably an old floor plan), living room area was uninviting. They did not even provide the complimentary two small bottles of water that just about any room in town provides; not thrilled about that one. Hotel Common Areas Hotel lobby bar is terrific; the staff were nice and very friendly. Hallways are dark with this garish 80's retro brown wallpaper. Location Right now, not the best if you wish to go to Tianfu square or other more interesting parts of the city - cab is a necessity. Notwithstanding, this location will become more significant to businessmen upon the completion of significant construction in the area (office buildings) and completion of the metro (a few years away) which will take you to those other places.

Frankly, I am a bit surprised about the negative reviews, i.e., "Poor Service." This is one of the very finest hotels in Chengdu, and we have utilized it many times. But realistically, the service has indeed improved greatly over the past two years, and I would overlook the pre-2007 reviews on "service." Situated in one of the finest parts of the city, there is easy access to Ren Min Nan Lu, which I consider the "Champs Elysee" of Chengdu. A very pretty street that runs from south Chengdu straight into the heart of the downtown area. For those who are concerned about the food during their stays, don't be. The Kempinski has the finest buffets in Chengdu - and perhaps in China. The Friday evening buffet, and the Sunday brunch are simply fabulous! As many have already stated, the facilities are superb, and the south Chengdu area has some of the very best shopping and restaurants in the city. Enjoy!