We can call it a hotel, but I stayed there and felt it more as my crash-pad... in the good sense! The hotel staff were all extremely friendly, from the security personnel at the doors to the check-in and concierge staff and to the room service! The room was what can be expected of a hotel of this calibre... LUXURY! An internet wire available in room (unfortunately with a cost) keeps you connected to the on-goings in the world and at work, should you be of the workaholic type! The bathroom was, again, what you'd expect at a hotel of this calibre; clean, well-equipped and spacious. Room-service was quite promt with food-orders to the room and the wide variety available on the menu was high-quality. The breakfast-buffet is worth adding on when checking in. There's a plentiful variety and choice, ranging from the healthy to the not-so-healthy-but-yummy-stuff! It was well-attended by the staff who regularly check, maybe a tad too often, on how your breakfast experience is going... You can't fault them for being nice! The gym was quite decent; well-spaced out, fresh supply of towels freely available and maintained to high professionalism. The massage and saunas below the gym are great opportunities not to be missed! The pool is a great get-away. The staff-member on hand at the gym/sauna section was a very helpful and courteous character. Hotel location was something peculiar. It is in the Shmeisani area where there are many other Western-franchise hotels. Behind the Kempinski, there are a great number of restaurants within walking distance, ranging from fast-food to Turkish. In that sense, this is a good hotel to relax at. To access town, you need a taxi from here, although I'd recommend not using the taxis that are waiting in the hotel-parking (you can ask Concierge to call them). Good intentions aside, the prices of these taxis are relatively high and when I go again to this hotel in Amman this weekend, I'll be taking a walk down the street to the restaurant-area and catch a taxi from there. All in all, staff were friendly and courteous, rooms were great, food and hotel facilities were spotless and the overall experience was fantastic! I'm so glad my first stay in Amman was here!

First Class vity hotel. Excellent position and service. Great breakfast. Rooms are modern and comfortable. Business hotel. Hotel security strong.

We stayed in 3 hotels during a 6 day trip to Jordan, and this was the worst of the three. The room on the Executive floor was tiny and stank of cigarettes. The food in the Italian restaurant was appalling. We were advised by our travel agent that this was a five star, but it didn't come close. I wish I had read trip advisor before I went! Next time we will skip Amman and go direct to the Moevenpick at the Dead Sea. That was superb.

I stayed here for a few days on my way to Frankfurt. The hotel is in the business district. It looks new and the room was large and clean. Everything in the room was in very good condition so I am assuming that the hotel is fairly new. Stayed on the Executive floor. The staff on the floor itself were very nice as was housekeeping. Other than that, it was all rather impersonal and lobby staff were pleasant but cold. When I first arrived in my room, I had no idea what amenities were available and there was no literature in the room to describe the perks for reserving an Executive floor room. When I called downstairs, I believe my question was lost in translation. I am returning to Amman in a few months and plan on staying at the Four Seasons; colleagues and friends have raved about it.

I stayed in this hotel for one night during my two week long trip around the Middle East. The hotel is sitauted in a pleasant neighbourhood very close to some nice cafes, shops and restaurants. Although the hotel seems to have security gates, they don't seem to be stringent at all. We arrived in the hotel through the side entrance with our bags, someone asked us to open our bags, put his hand in each bag, took it out and told us to proceed to the reception desk. Our check-in process was very average. There was only one receptionist of duty. When he saw us appraching his desk, he picked up a phone and started dialling a number rather than dealing with us. Our room was pleasant with a very nice view of the city. The hotel looks very modern. Nice toiletries and slippers in the room.