This hotel was super cute! Reccomended for teens or young adults. Even families with young children. My best friend and I stayed only for a night but the room was clean and tidy. We had a view of Powell street. It's in a great location for shopping as well. I would definetely stay here again!!

If you're looking for the Ritz this isn't the place to go, but if you're looking for an affordable hotel in a great location then this is perfect. The rooms are small, but clean and cute. The bathroom is pretty tiny, but again it's clean and has everything you need. As people have stated in previous reviews, the front desk is literally just a desk, (and is situated inside a Mexican restaurant - you really have to see it to understand) and apart from checking you in you probably won't have much interaction with the staff. We didn't have any problems, so I can't comment on how other people have been treated when they had an issue. The only thing I would comment on is you have 2 options in as far as the rooms go - an outside facing window, but extremely noisy, or an inside facing window with little fresh air but peace and quiet. We opted for an outside facing window for the air and views, and had to wear ear plugs the street noise was so bad, but that is no fault of the hotel. Internet isn't wireless, but connection is good. The restaurant downstairs is quite good, and it got 100/100 rating from California Environmental Health Board. We had a very enjoyable stay and would recommend it to others.

Our rooms was fairly small and dark, but they had tried to cheer it up with bright Ikea furniture. Unfortunately we were next to the hotel's air conditioning unit, so it was a bit noisy too. Still, none of this mattered because the location was absolutely perfect! Right the main tourist street with the cable car line outside our front door! Other good points - the room and bathroom were spotlessly clean, the shower was powerful and the bed comfortable. The room also contained cable TV, coffee maker and hairdryer. The foyer was a bit messy because it was being refurbished (along with the on-site cafe) but we didn't mind. The staff at the front desk were fairly cold and surly but the cleaners were very cheerful and friendly. Overall, we would recommend this to anyone wanting a clean, cheap room in a fantastic location. We would stay here again.

I stayed at the Herbet with my wife and two daughters. We got a great rate on adjoining rooms with a shared bath. The location was perfect for Union Square shopping, near great restaurants and offered quick access to the cable cars when we tired of walking. The rooms were clean, the beds quite comfortable, and the Internet access free, easy-to-connect, and a nice speedy connection! We were on the 7th floor so the street noise was not a problem. The entrance is shared with a Mexican restaurant, which seemed a little strange at first (we almost missed it), but after that it was not a problem and kind of funky in a good way! So, if all you need is a place to crash between activities, then this is a great value.

My husband and I attend professional conferences with the kids in tow. This is always problematic when it comes to lodging. The kids need to go to bed earlier than we do, and we need to be able to catch up on email and reading session descriptions for the next day. So we have all the needs of a business traveler (high-speed internet, adept service) as well as the needs of a family (relative quiet, extra towels, easy access). We don't need luxury, just a good, clean place to land. The Herbert fit this bill nicely, for a decent price. Our conference hotel would have cost us nearly $600/night for two adjoining rooms: at the Herbert, we had three adjoining rooms for $285. Yes, the rooms were small, the floors were uneven, and there was a broken tile in the bathroom, but the decor was IKEA-cheerful (not business bland), the beds were comfortable (we much prefer comforters to polyester blankets), the bathroom was spotless (with hexagonal white tile) and the windows actually opened for fresh air. The Internet access was good and fast, but we did have problems trying to connect in one of the three rooms: the phone was dead in that room as well, and although staff was attentive and knew what we were talking about, they were unable to get that line working. Note that the Internet connection is not wireless, but a CAT5 cable that you plug in. Noise is always an issue when staying downtown, but other than the Halloween party noise our first night, it was relatively peaceful--for a downtown location. The dinging of the cable cars--right outside the door was a pleasant reminder of where we were. Location was what really sold us. We were a block off Market street, the main thoroughfare for public transport, with cable cars, MUNI, and BART all right there. You can buy a MUNI pass there as well, and it will pay for itself in short order. Go up the street in the other direction, and you're in Union Square, with its great shopping. I would recommend this hotel, especially if you need an extra room or two and are on a budget. This is a historic building: if you want new and shiny, go elsewhere. If you like character, this is the place.