Booked into the Best Western Shaftsbury Paddington for 4 nights as I was working in London for a total of ?255 which is good value for money. The hotel is clean and tidy, the first room we had was victim to some ants, don't know where they came from. But we had been victim to heavy rain. The hotel without reservation gave us a choice of rooms to move to and we obviously picked which was the best. Although the rooms are on the small side, they are equiped well with a huge flat screen TV and tea/coffee facilites. I would reccommend this hotel to anyone wanting to stay in the Bayswater/Lancaster Gate area, and I will be planning on staying again.

the reception guys are adorable, helpful, there for you the rooms are more than good, bathroom too well located nest time i'll come there!!!!!!!!!!!

Booked the hotel as a last minute business trip (combined with a small amount of pleasure). Booked a superior double room for 2 nights. On arrival was directed toward the building opposite which on face value seemed quaint. However my room was in the basement and definitely didn't warrant the 'superior' title. The sound insulation wasn't brilliant either as I could hear the person walking around in the room upstairs. Access to the room was via a tight stair case or lift. Natural day light was almost non existant as the rooms window backed onto a small enclosed courtyard. My main gripe was the size of the room and facilities. The fridge had pre-opened bottles of water in it, the hairdryer didn't work (which annoyed my wife as she hadn't packed hers) and when cleaning my teeth the angle of the tap was such that any more than a trickle it soaked my trousers. Not so hilarious when stumbling around at 5.30am on my way to an important meeting. Parking was at Paddington station which is a good 10 minute walk away and the hotel doesn't offer any discounts for parking. The hotel is located fairly close to Hyde park which is a fairly nice part of London and is 3-4 stops away from Leicester Square on the Tube. I wouldn't recommend staying unless it was purely a room to rest your head. I wouldn't want to stay in our room longer than necessary.

Where to start with this hotel........? Well start with the positives. 1. Staff were friendly 2. Hotel looked nice and had recently been refitted. 3. Room cost me ?69 for a night. Negatives. 1. Internet didn't work in the room. 2. Room was 2m wide by 4m long (ish). Including bathroom. 3. No heating (It was really cold) 4. It was draughty 5. Only a light blanket on the bed and no extras available. 6. No control for the TV so no in room entertainment. 7. NO HOT WATER! 8. Managers think nothing of shouting at staff in front of you. I was in Room 030. Which was at the top of the stairwell going down to the breakfast room. Just as well for me I was up early anyhow as this is noisy. Not a good overall experience.

We have just returned from a weekend in this Hotel and cannot thank the staff enough for making our stay in London a great experience. We had booked a double and a twin room for 2 nights but on arrival the twin room was unavailable. This meant that our 2 teenage boys were each given single rooms. Due to this 'inconvenience' our double room was upgraded to a club and breakfast was added at no cost! We paid about ?110 per room per night but for a bank holiday in London we did not feel overcharged., The rooms are small, but very comfortable, big flat TVs and good AC. Our shower (room 141) had a door that opened only enough to let me squeeze in side ways. I weigh 13 stone and I would bet money that nobody who was a stone heavier could access this shower! Having said that it was fine for us. Breakfast was really good. The dining room is tiny but the staff are freindly and the food is good, self service, english breakfast. Reception staff were great, Ones we met were mostly Asian and very helpful. Particularly Ravi who sorted all our problems, arranged a late check-out and looked after our cases for no charge. I could not fault this hotel.