Great hotel. The staff are all very cheerful and helpful. The building is stylishly furnished and well maintained. The superior room I had was of a standard which I would expect in a 5* chain so I was very pleased as we had secured a fairly good rate. The only downside is the location, which is a fair way from the centre. It never took more than 5 mins for reception to get us a cab but the trip costs about 10 Euros each way so this can add up. In summary, I would definitely stay here again, mainly due to the staff and quality of the rooms.

We just got back from a 4 nights stay in florence. We booked a standard room as were pleasantly surprised. Room: size was as big as a normal superior room in other 4 stars hotel. at first, i was a little concerned when people commented that their rooms were quite small. i couldn't book a superior room with lastminute.com as part of the package. actually, we ended up with a corner room (probably accounted for its good size.)bed was quite firm but fairly comfortable. sound proofing was quite good as well. we had a terrace which was nice in the evening. shame that there were no coffee making facilities though. room looked better than the travellers' photos, they didn't look like the better ones on website photos obviously. Bathroom: the shower was great! the shower cubicle had these 4 mini shower heads on the side walls and they worked brilliantly as a massager! bathroom was small but well equipped. Breakfast: was ok, at least it has hot food, cappuccino was good! Location: as londoners, i have to say that we tend to march than walk. so we deliberately walked slowly, took a good 25 mins to walk to the Duomo. Had we walked any faster, i think maybe 15 mins to the center. we walked everywhere! we were impressed that we managed not to take the cab for once. the trick is definitely to walk slow. we alos noticed that the road seems quite affluent with nice appartments. By the way, as i recall, somewhere on the righthand side going towards the other end of the road (as hotel is on one end of the road), there is a right turn where there is a russian church with colourful domes which was quite a nice surprise! we also relaxed at the park which is at the end of the road in the evening which was quite pleasant. Tip: we had lots of ice cream and i recall that the one ice cream place opposite a leather bag and shoes shop) at the corner where the academia gallery queque is, the price was extortionate, 6 euros for this tiny little tub. we learned our lessons and found afterwards that the size we had for 6 euros would be about three euros everywherelse!

Just got back from a 3 night stay at the San Gallo Palace. What a great hotel in a beautiful city! We arrived by train from Venice and took 2 cabs to the hotel(5 people and way too much luggage). A cab is a must if you have luggage. You can walk it but would not be fun with luggage. Our room was great and the A/C worked great. Bathroom is good sized and actually usable unlike others we stayed in. Front desk staff was very helpful and offered several great reccomendations for restaurants in the area. Highly reccomended hotel as long as you don't mind walking about 15 min to city center. Florence is such a great city it was a pleasure to walk everywhere.

This was one of the best hotels we stayed in during our trip around Italy. Very comfotable room with all the mod-cons, comfy bed and pillows etc. We got a great rate so it was very good value for money. It's about a 15 minute walk to the city centre, same again the other direction t the train station, so ideally located.