We booked this hotel in good faith through a very good travel agent on the basis of their information and the hotel's own website, however we are very disappointed with our brief stay there. The website notes airport transfers are availble (which is one of the reasons we decided to stay there), but when we called from Pisa airport (at just after 15.00) to arrange one, we were told that they finished at 14.30 and we should get a taxi. When we asked the receptionist about this, her attitude was a shrug of the shoulders and basically tough luck - not my problem. There were also no transfers on the Sunday back to the airport, so we had to stump up ?25 in total for what we were led to believe were transfers included in the booking price. If you are staying at this hotel, please confirm any transfers first. Also as there were no transfers available we would have to have got a taxi into town as well - again something which was apparently part of the deal on their website. I would agree with some of the other reviews concerning the dining arrangements. There are no "bar meals" at this hotel, we were pointed in the direction of a pizzeria at the end of the road as we could not face the over-blown restaurant menu. Breakfast was adequate, but did not befit a supposedly four star hotel. The rooms were adequate, a bit on the small side, but nothing special. This is not a four star hotel - there is no tea/coffee/water in the room, no pool or leisure facilities. I have stayed in much cheaper hotels, with much better rooms and level of service. I would not stay at this hotel again, the attitude of the receptionist was particularly off-putting let alone all of the other inadequecies. Go to the Holiday Inn, you know what you are getting and it can't be any worse, and certainly it won't be more expensive.

We booked the hotel based on the information supplied regarding the location etc. I cannot fault the staff as they were friendly,courteous and most helpful. The shuttle bus was also available for a trip in to town and return to the airport. There was no coffee making facilities in the rooms which was strange but again I cannot fault the quality and overall condition of the rooms and hotel as a whole. The restaurant was superb and the breakfasts good. However a downpoint on the Sunday both the bar and the restaurant were closed and the bar was intermittantly manned during our stay. I would reccommend that you take advantage of the close proximity of the supermarket which is situated behind and on the right of the shops across the main road outside (please be aware as this is a catholic country many shops including this one are shut on a sunday) There are virtually no restaurants close to the hotel. There is a Pizzeria across the road and to the left but we never used it or saw it open so it would be unfair to comment on it. I did however find a lovely traditional restaurant behind and slightly to the left of the shops and about 3 streets back across a paved green open area. Do not be fooled by the lack of appeal with it being situated under a tower block and behind large hedges it is lovely inside with crisp white linen and beautiful flowers adorning the inside. The locals love it and it is great value for money. But be brave the menu is in Itallian only but you will get any assistance you need. The Pizzas so my wife tells me are excellent and everything is cooked to order. You can walk into the town from the hotel but it is not as near as stated and due to the lack of localised restaurants left us feeling a bit isolated. It is however on the bus route and you can buy tickets in the hotel to get you into the centre or to the airport.Cycles are available to hire there and are definitely a popular way of getting round the pedestrian areas in the centre. It is an hours walk from the tower to the hotel through all the narrow streets and following the river around to the bridge on the via matteuci and worth doing once if you can manage it. I would say because we were there for 3 nights the hotel was not suited to our requirements as we needed to be nearer the centre and all its ambience. For those staying one night it is a happy medium between the airport and the town.

I booked a long weekend for my husbands birthday and I was very dissapointed in the hotel.It was a lot longer from the Airport as we had been told and when we requested the hotel bus we were told no only on specila hour's which we couldn't find out what they were.we asked for a coffee on arrival and again No as the bar was closed,we then asked for tea making facilitys and again No ,we then tried to have an evening meal at the hotel and yet another No the restaurant did not open Sundays .we were also told the Pisa Tower was very close by Wrong it was forty five minute's steady walk and we asked about a bus but was told No need as it'sa short walk ,it's a good job we do walk a lot or we would have found it hard,and the center of the town was further away but we did find the bus very good and very cheap well worth useing .The train was also very good and a return trip to Florance was ten euro's and a good hour service ,very enjoyable day .Italy is very expencive and if you can avoid a taxi do as they charge what they like even though they have a meter they trip it when you get out and an instant six euro's goes on ,it cost us twenty six euro's from the Airport even though the hotel told us they were one kilermeter away from the Airport so please avoid Taxi's.Over all the hotel was clean and our room was cleaned to a high standard,but I think the staff had a all been trained by the same person and they all said NO very nicely for what every we asked .I would class this hotel as a travel's over night stop as they realy weren't at all helpful,I was very upset as I had booked a junior suite with a jacuzzi and when we filled the jacuzzi it ran red rust colour and it only improved with use ,we had paid for the buffet breakfast but the scrabbled egg was undercooked and always cold and when I asked if there was anymore ham I was told the NO as they had put out the morning amount and it had gone so in the end we totally gave up and had all meals out.I do hope this helps other traveler's as it realy wasn't what we were told to expect .We do travel four times a year but I really will be more careful with the hotel if we decide to return to Italy. your's sincerly Robin and Sheila Wiliams.

Just back from this hotel while on trip to Pisa. The hotel is modern. We arrived late and the night porter was not one bit helpful. We asked for info on any bars open in the area. He said there were none and to use the mini bar in the room. The hotel has a small bar but this guy didn't offer to serve us. The room we has was modern although a bit on the cold side for my taste. It also fronted onto a main road so you get to see the traffic next morning. Breakfast was good and had a good variety of meats, cheese, cereals etc. The hotel was reasonable in price BUT If you stay here you really need to have a car. It is very far from tourist areas (although in its favour it does have parking). I would only stay here again if on the way out of Pisa heading towards florence.

Ein komfortables Hotel. Die Zimmer sind geräumig und sauber. Es ist etwas unpersönlich und scheint eher auf Geschäftsleute eingestellt zu sein. Es ist aber trotzdem komfortabel, sehr praktisch, besonders, wenn Sie mit dem Auto unterwegs sind, weil es genügend Parkplätze gibt. Der Preis ist auch korrekt.