hotels reservation

Has bed bugs and staff did not demonstrate the appropriate concern when we reported the problem.

I just read the other reviews and I have a different opinion about this place. When I stayed at this hotel, everything was ok. Hotel staff very friendly, they helped me with the cabs, and they always told me the right price to pay when I went downtown and to Angelopolis Mall. Breakfast was awesome! waffles, cereal, scrambled eggs and also some mexican dishes thar were great. Dinner was ok Great location, it seems to be a good neighboorhood

We arrived at the hotel at 5:30 pm and the lady at the reception(who didn't speak english). Said to us that we had to wait for 1 hour. When we arrived in our room they didn't vacuum the floor. So I went back to the reception to ask for a cleaning lady. after thirty minutes finally a cleaning lady came. When we wore back in our room we saw that the floor was still dirty. The breakfast was nice but at 8 am. allmost everthing was empty. I will certanly write a complain lettre to th hotel and to the best western group to explain are experience.

We happened to be passing through Peubla during a tour of Mexico and we were there for one night. That was bad enough Restaurant was ok . Room was awful first of all where the dead bolt should have been there was a kleenex. The room was very smelly and filthy . I did write a complaint to the manager but to this day have not heard anything and doubt I will ( almost 2 years later. ) Do not recommend staying there

It was very dissapointed, not like de pictures that they have on the web. The rooms are awfull, whit a terrible smell, it looks dirty. The attention was very bad.