After all sort of problems at Airport and with American Airlines(lost luggage, flight delays, missed connections) , this hotel give all the support I needed and further beyond. Absolutely first class service, great location and fair prices. For business purpose has avoided me more problems than I already had during that time. The two issues that I had were solved at once almost 2 a.m. in the morning. It is my home when I am in Miami for sure.

Clean room. Efficient front desk. Pricey restaurant. Construction across the street. Choose a different hotel.

Stayed here prior to sailing out on our cruise. This is a large busy hotel that had several conventions & parties taking place-including the Marine Corp Ball. They have a restaurant on-site which is pricey. The morning of our cruise, I took the advice of travelers who posted on the web to eat at a restaurant/hotel next door. Their morning buffet was a better deal & food was ok. No problems catching a taxi from the hotel to the port.

Overall, very good customer service from employees. However, we encountered some problems not normally associated with bigger hotels. We drew the bath and got dirty water which was not warm at all. I contacted Jennifer, the desk supervisor. She was courteous and professional. She assured me that both engineering and housekeeping would immediately respond to the room. Neither happened but 30 minutes later we got a sheepish call from housekeeping saying the hot water for the hotel was not working. It got fixed within one hour. April in Florida is not as humid as the summer but I was still uncomfortable and wanted the room cooler. There is a user friendly controller for the room but I could not get it below 73 degrees. That is not unreasonable, but when you come in from a hot afternoon, it would have been nice to temporarily get it cooler. We stayed in Room 1702. There are five screw holes in the bathroom wall in plain sight; another three on the table by the TV screen. Again, the employees were nice to us.