We stayed at the Hyatt Regency on July 9th after we had decided at the last minute to stay in Chicago for 3 nights instead of 2. Although we only stayed at the hotel for 1 night out of the 3, we wished we could have stayed there all 3 nights!!! From the moment we walked inside, the hotel staff went out of their way to make us feel welcome. Everyone we met was extremely helpful and friendly. We stayed in room 1607, which had a gorgeous view of both downtown Chicago and Lake Michigan. The room was clean and very comfortable, the hotel was beautiful, and for us this was a great location, as we had brought our bicycles and spent the majority of our mini vacation cycling along the lake front. We also took the free shuttle to Navy Pier for the fireworks, and although there was a mix-up getting our names on the list, the staff made sure we were able to get on board. We will absolutely return to this great hotel!!

I stayed here for 4 nights because of a conference in the adjacent conference center. The hotel is in an unsafe neighbourhood and one of my colleagues was mugged just outside the hotel. It is in general a nice property with a good-sized swimming pool, but not as nice as other Chicago hotels at this price. I was annoyed by the fact that there is an extra charge for the internet, that you have to pay hefty extra charges for tea/coffee, juice, toast etc. at the breakfast buffet, and that the room does not have a safe so you have to carry all your valuables around with you (a particular risk in this neighbourhood) or spend your day waiting for someone at the front desk to let you access their safe boxes.

Fabulous views of the chicago skyline and lake Michigan make up for the poor service at this nicely decorated hotel. If you stay here, be sure to ask for a room on a high floor with great views of the city. I almost wanted to stay in my room and just stare out the window. Although this property is not on the loop, it still is located convenient to buses and the red line. Unfortunately, housekeeping in the rooms is poor as evidenced by dusty furniture. I returned from a day of sightseeing to find my room the same as I left it that afternoon. I requested cleaning and they sent someone quickly, but it was not a good job. It was worth the low convention price I paid of $109.

We were very disappointed in our recent stay at Hyatt Regency McCormick Place. 1) Furniture missing ( Ex. no chairs. They said they had been broken and not replaced) 2) Phone - You could call out but was broke and could not receive calls 3) The alarm clock was broke 4) No hot water in shower - For two days matter what time we tried the water was cold. Minor problems with room 1) Curtain for closet falling off 2) Our room was not ready until 1 hour after check in time Pros 1) Very accommodating staff in restaurant

With an unmatched view of the Chicago Skyline, we were also impressed by the helpfulness of the staff. Their knowledge of the city ensured we had a safe and family-friendly weekend. The room was well-appointed with space for this family of 4 to move around and everything was immaculately clean. We were a little disappointed that there was only 1 chair in the room, no table, and we were on the south-side of the city, so walking adventures had to start with a cab-ride (shuttle service is only one way and was booked for our entire stay). Those items were the only reason we did not give this hotel an "excellent" rating.