I had the the miss fortune of staying here 3 days. it was hard to get past the mold smell but after a while it grows on you. Its the jack hammering on the roof all day till 6 pm that gets on your nerves. Also you better tke new money if you have any idea of exchanging it at the front desk or even in te local banks. That means no wrinkles , writing or tears on the money or it is no good. I actually liked the food in the hotel but make sure if you get the breakfast package , you get breakfast, have your reservation with you.Also when you get breakfast is up to them not you or the clock.The hotel is dated . The attitude of the staff has been reviewed earlier so I can say it hasnt changed . I booked this because it was a Hyatt. Shame on you Hyatt.

This hotel was a nice surprise. The check in/out process was friendly and efficient. The rooms were small but newly furnished and really well maintained. The pool was nice enough and certainly met my needs. The food was good if not a bit expensive. For the same price (or less) there are many yummy restaurants with better atmosphere in the very close proximity. There are two bars that are pretty business most nights with a mix of locals and business guests. This was my first stay in Villahermosa so I am not sure if the price of $99 was the best price; however, based on my internet search of similar hotels it appeared to be a good rate. I would definitely stay here again.

After a few years of not staying in this Hotel, I forgot all the disappointing experiences, and I allowed the agency to book me again this hotel They have not changed. The checking in- cheking out experience is a painfully slow torture, and the express check out is inexistant. Do not try to book a non smoking room, they will give you whatever is at hand,ignoring your requests. They do not honor loyalty programs. Do not give your laundry the day before your check out. or you will need to call them late night. Always put a sign in your door or they will knock a your door every five minutes after 7 AM, if your are lucky, most of the time they will simply get inside without warning. The noisy, overrated and expensive restaurant gets full in the morning, and it gets worse over the years. Irons are just for decorement, and Internet services are plain robbery.

Born in Villahermosa I go there on christmas holidays and I consider the hyatt in Villahermosa to be the best hotel in the city, with competent staff, and recently remodeled furniture and bathroom that look great and are quite comfortable, good TV reception and good food too, including local dishes yoy should try !!although a bit expensive. Hotel is near the Malls, and planetarium, and across the street from La Venta Museum and Park, far away from Downtown Villahermosa, but there arent many hotels downtwon actually. Be warned Villahermosa hotels are not cheap at all!, and if you get a deal through the internet Hyatt looks like the best choice, for luxury and all the services an american tourist may look for not considering the new Quinta Real (new chain of luxury more expensive hotels in Mexico) that just opened (havent been there yet) or the Hilton, brand new hotel, located outside Villahermosa all the way over the Airport. By the way, being a local I can tell you, look for the "Rodizios" a Brazillian all the meat you con eat top of the line restaurant, all sorts of brazilian cuts, with great salad bar, mmmh for sea food aks for "La lupita", and for incredible Icecream and the most refreshing coconut water ask local taxi cab driver to take to you to "Nieves LA POLAR", going towards downtown Villahermosa.