I am a Toronto, Canada based lawyer and I travel extensively through the U.S. (and Canada) because of the type of practice I have (outsourcing and tecnhology counsel). I booked a family vacation for a week beginning June 27, 2008 at the Hyatt. Although I have been coming to Fort Laudredale for 15 years, I had never stayed at the Hyatt. I am Starwood-Platinum but, lately, the service at Starwood Properties was not as expected. SO, I went to Priceline and booked the Hyatt. I have to tell you that it was one of the best experiences we have had from a service perspective. I booked two rooms and upon arrival, we were given an early check-in in one room while our other room was being prepared. (And, since I only have Gold status at Hyatt, I was not really entitled to an earl check-in). Without getting too-long winded, I have to give Mariana Go (Hotel Manager) top marks for her staff. Everyone greeted us by name at the front desk and stoppd to talk to us or our children. In particular, Luis Navarro, Assistant Front Desk Manager, was truly outstanding. He always greeted us with a smile and took the time to make sure that we had everythign we needed. In fact, he arranged for a late check-out in one room - so that we could enjoy the pool during our last day (pending our evening flight). I travel a lot, as mentioned above, and I can't say eneough about this Hotel and this staff.

My friend and I enjoyed a fantastically wonderful vacation at this hotel in the first week of July. We didn't know too much about this property in advance except it was a landmark and seemed to elicit mixed reviews. Nonetheless, we decided to go for it! Great move! The hotel photographs on the website do not do it justice. The lobby was grand! The room was even grander.The bedding was the best hotel bedding ever and helped us sleep like babies. Not only was the interior of the hotel beautiful, the grounds were kept immaculately. Upkeep is definitely one of the hotel's goals and is evident everywhere.This is all done in a discreet manner so as not to disturb the guests. There were many pools to choose from. Visually this was gorgeous, and each area was not too crowded. Very relaxing! The best thing about the hotel was the personnel. They couldn't do enough for us! Every query and request was treated with the utmost help and understanding. From our first contact with the front desk, everyone acted like they cared about us and wanted us to have a fun vacation. Really! From the bellboys to David Ivey at the concierge, people could not have been nicer. We shared many pleasant conversations and laughs. We are already planning our next holiday at Pier 66. Oh yes, and don't forget the buffet breakfast. I won't go into details, but it was DELICIOUS!

I just returned from a conference in Ft. Lauderdale, FL. The Hyatt Pier 66 made a great finish to a bad start. After traveling for 16 hours, I arrived at the Hyatt only to find that maintenance problems made my room unavailable. Tired, exhausted, and completely upset at 12:30 am, the hotel transferred me to another Hyatt resort (Bahia Mar). The Bahia Mar was below average and when I returned to the Hyatt Pier 66, I was more than frustrated. The manager at the Hyatt, Luis Navarro, went above and beyond his call of duty to make this bad experience into a Great One!! First, Luis "comped" my room at the Bahia Mar, upgraded me to a junior suite, and provided complimentary breakfast's for the rest of my stay. In addition, my travel companion and I had extended our vacation and Luis provided us a reasonable rate at the Hyatt with a junior suite. The room was large, luxurious, and had huge balconies. I give this hotel an Excellent rating along with Luis Navarro, the manager on staff during my stay!

We spent a fabulous week at the Hyatt, our room was on the 14th floor overlooking the waterways. We had the sun most of the day on our balcony in the tower deluxe rooms. We couldnt fault it at all, and would certainly use the hotel again.