Our son completed college in Colorado Springs this year. During the 4 years of visits we stayed only at CMR, from the first to the last. It has always been a wonderful experience. We only hope we'll have future occasions to visit the Springs and have an excuse to stay at CMR. Thank you!

I thought that this hotel was a real value. It is centrally located with many restaurants and retail outlets for the vacationer. For my family of 6 people we were pleased with our clean, if dated, accommodations. We booked two rooms for a total of less than $360 per night. The downside is the property is spreadout and without ready elevator access. This could be a problem for older travelers. I do recommend for traveling families who are looking for safe and clean accomodaitons.

Ever have your conference attendees 'bumped' from a hotel stay (similar to an airline) even after they received a confirmation? Perhaps I'm not as seasoned a business traveler as I previously suspected because apparently getting bumped from a hotel is not a rarity. However, with a small group of 30 attendees to a conference held at the Cheyenne Mountain Resort almost 25 got bumped from their first night stay! The anger I had during that stay (which I am fresh off of, finishing the conference the Friday before Memorial Day) is starting to fade, allowing me to think more objectively (if possible). The hotel management did meet with our group. The hotel management did comp the entire group's two-night stay at the hotel (one night at a hotel where they moved our bumped group). The hotel management did sponsor an open-bar at our first night's event. The hotel management did agree to donate for a scholarship fund our organization administers. - The hotel management did not inform our group at the time that we planned the conference that getting bumped was possible. The hotel management did breach our signed contract, in which it clearly stated that a confirmed room was guaranteed unless a natural disaster occurred or a terrorist attack. The hotel management knew there might be a problem and did not notify us individually or as a group until two days before the conference was to begin. The hotel management admitted to overbooking rooms and admitted during their "peak" season these issues can occur. - In my seven plus years of business travel to conferences I have never been bumped from a single night stay due to overbooking during any season, peak or not. It is shameful that the first time it occurred is in my own, home state. I would advise all travelers to Cheyenne Mountain Resort in Colorado Springs to be aware of this, especially during the late spring and summer months (“peak season”).

We were part of a group of approximately 35 people who had booked rooms at CMR for a reunion. Mind you, these rooms were booked months ago. Similar to what happened to the other reviewer, we were alerted two days before the event that they were overbooked due to a "terrible computer problem" and that we would all have to stay at another hotel for the first night of our planned stay. Right. A computer problem. Somehow I don't think so. While we still had a fantastic time (the group was there first and foremost to enjoy each other's company), this certainly put a damper on things since our opening night cocktail party was as the resort, and we had early morning activities planned there as well. Transportation to and from now became an issue as we all had to trek back and forth and not everyone had vehicles since we had flown in from all over the country. Again, not the end of the world, but not what we expected. Yes, CMR did pick up the tab for that first night that we were displaced, but we would have rather they honored our booked and confirmed reservation in the first place. Not a terrible stay, but just be forewarned that CMR seems to have these "computer glitches" during the busy summer months and you may find yourself staying somewhere else.