A really sucky hotel. staffs are not helpfull at all, breakfast sucks. really hard beds. no internet access in your room. only one computer available on their so called business center. this is not a 4 star at all. No 24 hour maid service. lots of mosquitoes. Bad room service.LAZY AND RUDE STAFFS. good location though

My daughter and I just returned from a wonderful 4 night stay at the Degli Orafi. We LOVED this hotel and it's staff! It is perfectly located for easy walks to everywhere in Florence. Our room was on the second floor and was in a very quiet area of the building. The rooftop terrace was an absolute highlight of our stay here. Massimo and Anna took very good care of us as we enjoyed our drinks, appetizers and views every evening. Some nights we came back after dinner for dessert and wonderful ambience! The breakfast is by far one of the very best I've ever encountered in European hotels. Huge selection and all you can eat. The staff at the front desk (especially Giulio and Christiano)went out of their way to make wonderful restaurant recommendations and sightseeing options. If you can swing it, I highly recommend hiring a car and driver (done through the hotel) to take you to the Tuscan countryside. Another highlight for us! After reading another TA review of this hotel we almost didn't book it because of the comments about the hard beds. (I have a bad back). However, we took a chance and are so thankful that we did. The beds, while firm are not hard. My back actually loved the mattress. In our opinion you can't go wrong by booking here. You'll be glad that you did!

I stayed for 4 nights in June. It is the ideal base for all the sights - everywhere is an easy walk away. Room was adequate on 4th floor (top) with atmospheric views over the rooftops. Breakfast served in very attractive character room overlooking the river. The best feature of the hotel was the rooftop bar where light meals were served. I must commend the bar staff Max and Anna for excellent service in looking after us after a hard days sightseeing. The worst feature of the hotel were the two small lifts - one an antique and one modern but malfunctioning.

We chose this hotel after spending (too) many hours looking for options. The reason for the stay was a surprise break for my mother's 70th birthday. The whole experience was excellent. Our room was a standard double on the side of the hotel but we asked for, and were given, a complimentary upgrade, for the old lady who got a junior suite overlooking the Arno. There was also complimentary 'champagne' in her room on the day of her birthday. The reception staff could not have done more to be helpful, although we arranged tours etc. via the booking website. The restaurants they recommended were all very good (but don't bother with the trattoria just up the road - which they did not recommend). The rooms were clean and comfortable with linen/towels changed daily with similarly regular re-stocking of the minibar. Breakfast was extensive and the breakfast room very impressive. I travel regularly for business and, while not in the super-luxury bracket, this hotel more than served its purpose and we would not hesitate to recommend it to anyone wanting comfort and convenience. Pros: location, location, location. Cons: lift broke down for a day (but there are two) and the beds are a little firm. The bar has a great view but is quite expensive. Lack of a restaurant can be irritating but the bar does snacks. But for the price and location, it takes some beating. Do yourself a favour and stay there. You are unlikely to be disappointed unless you are unreasonably demanding, in which case you should pay (a lot) more and stay somewhere else. Any reasonable person will love this hotel.