I love Mainz and the Hilton is perfect for my needs. I am a business traveller to Mainz but I also like to enjoy Mainz at night (restaurants, open air bars, etc.) and this hotel is in a perfect spot for walking around. The staff of this hotel is friendly and very helpful. They have a great little bar in the lobby perfect for a nightcap or happy hour drink to unwind. The rooms are perfect business size rooms but also this hotel had lots of tourists in it the first week of June. Breakfast buffet was very good. One morning the waitress saw me taking a waffle from the buffet and she asked me if I would allow her to make me a new one as that might be 10 minutes old or so. I like this hotel. If you want a view of the Rhine - stay at the Hyatt. If you want to be in the city, stay here.

Booked a short weekend break in order to burn some Hilton Honors points. I read other peoples reviews that said that it was a bit hidden within city streets and they are certainly right about that. It was a close walk (about 15 minutes) from the central train station and it is a five minute walk to the closest tram stops. Originally, I didn't bother asking where the hotel was when I got off the train hoping to see some signs or indicators, but there were none and I ended up at the Hilton Mainz where they directed me to the Hilton Mainz City. I stayed in a non smoking room which was not close to the elevators (so I expected a great quiet sleep). The room was clean with typical Hilton white sheets on the bed giving off a nice clean feeling. The bathroom was great, nothing was missing and I enjoyed the shower. One thing that irked me was that the cleaning staff or previous customer left the window open behind the shades, I knew nothing about it and it disturbed me when I heard people talking from the courtyard below. It took me a while until I figured out that the window behind the shade was open. After I shut the window, I found that I could still hear noises coming from the rooms next to me, above me and even in the hallway. That was the only thing I didn't like about the room. I knew that being in the city, the odds of a good view were minimal (my room had absolutely nothing to see out the window. Since it is Germany, I guess I can't really complain about the number of English language television channels that were available. If I had to go back to Mainz, I don't think that I would stay at this hotel again. The noise that I heard in my room was so annoying, even after I shut the window.

Stayed at this hotel for a leisure weekend break. Staff very friendly and hotel clean and comfortable. Breakfast was great but meal choice at night was poor. Eat out instead. They have a happy hour (5 to 8) where drinks are 2 for price of 1 (note you have to have 2 drinks the same). It is in a good location only a 7 minute walk from the bus/train station. It took us an hour and a half the first day, we took the long route (not intentionally!) to the other hotel by mistake before eventually finding the correct one. Everyone was very friendly that tried to give us the right directions. It was my first time in Germany and I throughly enjoyed it

There are two Hilton Hotels within the city of Mainz. One is located next to the river and one in the center of the city. This one is obviously in the center of the city. The only reason I mention this is because as with all older European cities, the roads are very narrow and winding, so finding this hotel is a bit harder than the other Hilton in town. I found the staff very pleasant. I stayed for 2 nights for a business trip. Room décor was nice, nothing too modern (style) nor old fashion. I had a room that faced directly into another building but that is sort of expected since it’s located in the city. No view as I was staying on the 3rd floor. (4th floor for USA) I had a decent size room for European standards with a queen bed. I had breakfast buffet which had the usual juice, cold meats, bread etc. They did have a person who would make egg omelet or waffle. One odd thing I noticed is that you need to insert the room key (credit card) into a slot, inside you room or else the electricity doesn’t work. I only saw those previously in China. So when you leave, the A/C turns off. Just a warning because when I stayed, it was 32C outside so the room wasn’t as cool as the A/C was off during the day. I did have an issue with hotel staffing level. There doesn’t appear to be enough staff. I tried to order room service one night and they told me that it would take over 2 hours. They were kind enough to suggest several nearby restaurants which they felt would be faster. This is my first experience with someone from room service suggesting nearby restaurants. But the staff was very pleasant and I did appreciate the suggestion as the restaurant was very pleasant.

Loved my stay at this hotel. Nice rooms, excellent service and particularly friendly staff. I shall not forget the great smelling soap in my room. I would certainly go there again.