This is a Hilton and really I don't really need to say much about the facilties within the hotel as it is standard. The location of this hotel is excellent - surrounded by designer shops, authentic Japanese restaurants and Japanese department stores The customer service is excellent within the hotel and all the staff speak English and were extremely friendly and welcoming The breakfast is very expensive 3000 - 3800 yen for a buffet breakfast; however, from my experience this is standard for Hilton breakfasts. There's a Starbuck's round the corner if you want something a little cheaper. There are also a number of convinience stores (AM PM and Family Mart) within walking distance The one complaint I have is the beds...I'm not sure if it was just mine or if all beds are the same but mine was extremely hard was like sleeping on concrete. My shoulder is now out of place becuase the bed was so hard. There was a range of television stations available including two stations (other than news stations) that were English language stations. The top floor has a beautiful bar and even if your not a drinker it's worth going up there to have a look as there are great views of the city. Not much more I can say really, like I said it's a standard Hilton, nothing special but comfortable to stay in (apart from the beds).

The Hilton Osaka has a lot going for it. Beginning with very convenient access to JR Osaka terminal - one of the main transit hubs in Osaka. From there, you can go anywhere in the country. It is also in the center of shopping, dining and entertainment. The staff is very pleasant and exhibit the politeness that the Japanese are famous for. Whenever I went to the front desk for assistance, I was greeted and attended to immediately. It is obvious that prompt courteous service is something that they strive for. They have a very nice fitness center (there is a daily charge to use it) and a business center with internet access (also with a charge). My room was very clean, large and comfortable. All in all, the Hilton Osaka made a nice trip even nicer.

I stayed at the Hilton Osaka for 4 days in mid May. Having lived in Osaka for a few years I knew that the Osaka Hilton had an unbeatable location and an impeccible reputation, but I had never had the opportunity to stay there. As I expected the service was second to none and the facilities were very well maintained. The Hilton hotels in Asia tend to be much nicer than the those in North America and Europe. My only complaint is that the rooms are small. I know this is to be expected in Japan, but it was smaller than the rooms in many other hotels in Japan. If you look at the tower from outside you can tell that the rooms must be small because the tower is so narrow. I never thought about it until after I stayed there. Although the room size was a small inconvenience for me because I had a sick family member who spent the whole time in the room, the location of the hotel, the outstanding breakfast buffet and service of the staff more than made up for it.