I've stayed at the Holiday Inn La Fe three times. The rooms are very nice. The second time I stayed there, I was asked to complete a survey on a computer screen at checkout. When I told them I couldn't complete the survey since it was all in Spanish, I was told I had to in order to check out. When I started asking the clerk what each question was, she got mad at me and checked me out. The third and last time I stayed there, I was looking forward to a king size bed that I had reserved. I was given a twin size. When I went to try to change my room, the clerk told me, with a smirk, that they were sold out for the night. I told the clerk that, as a platinum member, I didn't appreciate my room being given to someone else. Her revenge was a 12:50 am phone call with a story about someone had asked for my room key but didn't know my name and if I had given permission to someone who doesn't know my name, to get a room key. At first they told me that they had given a key to the person, then they said they didn't. I didn't sleep too well after that.

I am a frequent business traveler to Monterrey, Mexico. I have stayed in several hotels in the area and I found this hotel better then the rest. Since mid-2006 I have now stayed in this hotel 5 times and has now made this my prefered hotel because their front lobby service is quite good, their shuttle service is reliable, and (important to me as I sometimes have to stay for 2 weeks at a time) they offer several English-speaking TV news channels (something lacking in most other hotels in the area.) High-speed Internet access is free and always available (just ask for a Ethernet cable at the front desk). Rooms and the general appearance inside the hotel are clean and staff has always been very helpful. Rooms are furnished with a safe (very handy.) The only complaints I have is their restaurant. Many mornings the breakfast is not ready or available at 6 AM (as advertised) or even at 6:30 AM. Although their food (dinner) is acceptable in preparation and taste, their menu is rather bland and need to be refreshed. (Note: When I was there in Jan 2007 I noticed that they are making a new effort to improve the service level in the restaurant. I hope it was not a flash in the pan.) There are several restaurants in the vicinity, but none in walking distance from the hotel. The hotel shuttle will, if not very busy, provide transport to and from the restaurants. Taxi's can easily be found too.