Hi, I stayed at the Holiday Inn for one night on July 14th and feel the need to give you this feedback. Our first point of contact was the reception. The staff at the reception desk who checked us in were cold and unwelcoming. It was not a busy time and they were not over worked. There was not a comely face or smile by anyone in the reception area, that included the reception staff, the concierge and another male staff member who was around the reception area. The room wasn't great but we had seen the pictures on the internet so that was no a surprise. The bathroom was very clean and that was a treat. The complimentary breakfast at the restaurant was good but again the staff were extremely cold and unwelcoming. The location of the hotel is excellant. My wife who is a flight attendant and I, both work in the customer service industry. Good service and people skills can come from a persons natural disposition but can also be demanded as a requisite from management for certain jobs. Sadly, that is terribly missing at the hotel. We had the option of staying for the rest of our trip at the Holiday Inn but we opted instead to live at another hotel not far from this one where we paid more than Holiday Inn rates without breakfast. Would I recommend the hotel to anyone in future? No. Based on the staff. They were not rude, but like robots. If people are not happy doing a job, they should not be there doing it. Lester

The Holiday Inn was the base for a theatre and shopping trip and the location could not be better. You are a stone's throw from Green Park Tube and therefore close to every possible attraction in Central London. The hotel itself is close to some useful shops like Boots and although in need of a refurb, was clean, quiet friendly and not as cramped as you might expect. The only slightly strange aspect was that breakfast was served in the lounge bar area, which meant you were eating at very low tables. but that is really the only criticism. It is a Holiday Inn, so don't expect anything special, but it is definitely worth looking at for a central place to stay

What a great location, walking distance to many attractions and right on Green Park tube station and several bus routes. The staff at this hotel were exceptionally helpful and very pleasant. Any request was quickly and pleasantly dealt with. The rooms are clean, a good size but in need of refurbishing. We will return and we recommend this hotel and the area it is in.

if you are looking for dark, dingy and disrespect from the staff, then this is the place for you. The place is dark, the rooms are dark and the fixtures and fittings are "distressed". The staff would not be out of place in Faulty Towers. Their are other, better, cheaper hotels in the area, take your time to surf/look around.

We stayed at this hotel for 6 nights. My party consisted of me, my wife, and 15 year old son; we had booked a double room. The check in time is 2pm; we arrived at 4pm and the desk clerk said our room was not ready. She did not know when the room would be ready and kept saying "sorry". After sitting in the lobby for about 20 minutes waiting, my wife contacted the manager who immeidiately put us in a suite for 2 nights at no additional charge. The suite was very nice and we got a little too used to it. After the second night, we moved in to our double room. The room overall was fine; however, the bathroom looked dirty because of the mildew in the tile and around the bath tub. A brief note to the housekeeper fixed that problem. The location can not be beat. The hotel is just around the corner from the Green Park tube station and is a walk away from many of the sites. There are 2 grocery stores very near as well as a Boots drug store next door. We only dined in the hotel restaurant once. That was enough. There are much better options available. On checkout, our bill contained a great many errors. It said we used the mini bar much more than we did. It also said we had breakfast in the hotel restaurant which we never did. Having said that, the desk clerk immediately voided the minibar charges and after a brief phone call to the restaurant, voided the breakfast charge as well. Just make sure you review your bill before you sign for it. Also, be advised that there is a 2.50 pound ($5.00) charge everytime you use the phone to call outside the hotel. Even if you are using a toll free number, the charge applies. You can get a phone card in the tube station at the news stand. A 5 pound card will get you about a 1,000 minutes of call time back to the States. Again, understand that each call, or attempt to call, using that phone card will add $5 to your bill. What it all boils down to is that there were some problems but the staff acted promptly to correct the problems once they were identified. Though things were not perfect, I would stay here again.