The Holiday Inn Brentford Lock is a very well-kept, clean, and modern hotel situated in a safe, quiet neighborhood near London. About the room I can't complain, as it was large and spotless. The only flaw would be that there are only about 10 TV channels. The location, though a bit out of the way, is fine, and easily accessible by the wonderful transportation system. My biggest complaint would be the ridiculous amount they charge for internet and breakfast (13.95 pounds), making things a little less convenient. Overall, I had a very pleasant experience with this hotel and would recommend it.

My wife booked us in here as part of a suprise party for my birthday, so although it's close to home I got the opportunity to sdtay. We had an exec room which comes neatly furnished with a balcony (shared terrace really) overlooking the locks. I was impressed by the hotel room, ammenities and general ambiance which beat many other business hotels I've stayed at within the UK. Breakfast was standard fare and the bar a bit anemic but comfortable. For good food and drink go to the Wier bar nearby or a bit further to Glsitening Waters Caribbean restaurant. The hotel is very well located for Twickhenam rugby as well as Heathrow. One of our party managed to leave a camera behind, and as ever did not expect it still to be there. The staff honesty was very good as the manager had it waiting for us when we went back to check. For a short stay you'll do really well if you can better this locally. Well recommmended.

My wife and stayed at the Holiday Inn Brentford for a Friday and Saturday night and were very disappointed with the hotel. Check in was good and the room was clean but the window faced out onto a wall . The organisation of the bar or restaurants was poor. We tried to get a drink at the bar before dinner but gave up after 20 minutes, there were two staff, one a trainee and one experienced. The trainee spent her time waiting to get answers from the experienced one who was on the telephone most of the time and as a result very few drinks were served. In the restaurant the situation was the reverse where eight staff were standing around most of the time to clear plates for a buffet dinner. After the dinner a group started up with very loud music in the next room and despite multiple requests to turn down the volume nothing happened and we had great trouble hearing our after dinner speaker. The music went on till late in the night and could be heard in the bedrooms. For breakfast the next day we had to queue for 30 minutes before we were allowed into the restaurant. The management were poor at recognising or pre-empting problems and did not deal with them properly. This is one Holiday Inn I shall avoid.

Well where do i start? Chicken dinner arrived - no potatoes - never came! Fruit crumble - unsugared and burnt top, delay between vegetables being served while main course goes cold, cold yorkshire puddings, wilting salad, burnt garlic bread with tasteless lasagne - this over the period of a 3 night stay! Breakfasts were on the other hand superb - slight problems - ran out of fried eggs and black pudding constantly, fruit juice wasnt topped up - had to catch a waiter to remedy these problems. Now for some praise - the waiters/waitresses were superb - running around doing their best - clearly overworked - too much to do not enough hands on deck - management there should be ashamed of themselves. Staff did their best - and accepted complaints with an apology and a sincere smile - clearly used to it. 3 waiters were from New Zealand and its my guess these young lads work there through necessity to fund their holiday in England - they were so overworked that they couldnt possibly be there for any other reason. Hi to Brett and Shane - you were stars. Management need a good shake up - for all the complaints made they never showed their faces - their young staff simply reported back and came back with apologies. Now i am home i have to smile about it - Fawlty Towers has nothing on this place!!! Because we were part of a coach tour of 48 with included meals we feel they simply couldnt cope - so they shouldnt have accepted the booking. To top it all our min bar was sealed and we couldnt open the fridge! We couldnt be bothered to ring reception..........! Oh AND they had no lager...........get my drift???! All in all an enjoyable stay - it was so dire it was funny!!!! Credit to the young staff who accepted our complaints graciously without one bad word to say about their management. Truly loyal yet undeserved!!!!

After our horrible experience at Boston Manor (see review) we checked in @ Holiday Inn. Service was excellent, rooms were clean! This is how a hotel should be, THUMBS UP!