We booked a weekend at the Hilton Suites for a girls' weekend getaway, and had many, many issues with poor service at this location. Our rooms were given away with little explanation or apology, and we were offered sub-standard rooms only. On Saturday, we were promised a move to our originally reserved rooms by 3 p.m., which did not happen. The entire time, the front desk staff was incredibly grouchy and did not apologize or attempt to make amends. We had other issues with our bill and key cards. The hotel itself is nice, as long as you don't interact with anyone who works there! I will never stay at this hotel again, as there are a plethora of other options nearby, namely a Residence Inn across the street.

In January, I booked two rooms (one for us and one for relatives with two small children) at this hotel for the long July 4th weekend. In booking, the toll free number reservation clerk asked if I wanted the alcove suite. I asked what it was. She stated that the alcove suite was in the corner, configured differently (like an “L” so the bedroom was still separate) but the price was the same as for the regular suite. I said yes and booked two alcoves on different floors (both room numbers ended in “02”). Then I arrived at one of the busiest weekends of the Chicago year where the room you booked was the room you got. Beware - contrary to the website - the “alcove” is not a suite. It does not have a separate bedroom - it is one big square room. It does not have two TVs. It does not have a mini-refrigerator for the soda, water and left-over cheesecake from the Cheesecake Factory. It does not have a microwave to heat up leftover Gino’s pizza. It has one small coffee maker and that’s it. The advertising from Hilton (on its website) on this type of room is totally misleading. I did not mind the lack of a separate bedroom as much as the fact that it didn’t have a mini-frig or microwave. The fact that it doesn’t have a separate bedroom, mini-frig, microwave, etc. should be accurately advertised by Hilton on its website because it matters to some people – especially those with children. I also don’t see how or why Hilton charges the same per night for an alcove room as it does for a “true” suite. The room itself was comfortable, I had a sideways view of the lake and the two kids absolutely loved the pool but I am surprised at, and disappointed in, the Hilton, which is a quality company, to advertise the alcove as something it was not.

Our family travels to Chicago once or twice every year and we have stayed at various properties throughout the city and suburbs. Some have been so-so while others have been great. Our most recent stay over Memorial Day weekend was at the Hilton Suites MM. Our experience here was terrific and very family friendly. This hotel had an amazing location--an easy walk or catch a short cab ride to everything (the Watertower Shopping Mall is about a block away)! The suite was generous in size--the bathroom was one of the biggest I've seen in a standard room--and it was very clean. The beds were also quite comfortable. The first morning, we went to the restaurant in the hotel, Mrs. Parks Tavern, and were pleasantly surprised how good the food was. We returned for breakfast two day later! The staff was also very friendly and helpful. It was one of our best visits to Chicago and I would definitely stay at this hotel again.

From top to bottom, we thoroughly enjoyed our stay. The staff was attentive, efficient and friendly. Our room was absolutely lovely ... better than expected. We only had a short stay, and would have loved to have extended it, but unfortunately we did not pack accordingly. The room had a comfortable sitting area with a desk facing Oak Street Beach, a flat screen TV, and a convenient wet bar, microwave and mini refrigerator (all nicely concealed in beautiful cabinets.) The bathroom was quite spacious and tastefully decorated. It was accessible from both the sitting area and the master bedroom. Between the master bedroom and bathroom was a nice vanity area. The master bedroom was also tastefully decorated with a very comfortable bed and a view of the lake. The bedding was top notch and what you would expect of nicer hotels. The hotel was very quiet, so you could really get a good nights sleep. We took advantage of the complimentary breakfest and was pleasantly surprised at the wide offerings, the helpful staff, and the views of city life bustling outside the window. They also had an outdoor cafe. All in all, if you're popping into the city for a short stay or long, I think you'll enjoy the staff, accommodations and locations of this gem. A great value for the money.

I do agree with other reviews about the location of this hotel.. perfect for doing all the things Chicago requires. We visit Chicago often (every other month) and stay wherever the rooms are the least expensive. Needless to say, we have stay at a few! This Hilton is one that I would stay in again and again. However, all was not perfect. The hotel was hot! And I don't mean the Paris way!!! It was hot. The workout facilities were far too warm. Good equipment but hot! Even the room was hot. The HVAC is the one thing in our room that was not updated. Probably an expensive undertaking but still. This is a Hilton. I had the windows open all night to keep it cool and it did not really help. At least I had a beautiful view of the lake over the rooftops. Everything else was good. Try it. I liked it but NOT in the summer when heat is not what you want.