Stayed at the Back Bay Hilton for 2 nights as we had tickets to Fenway. Loved the hotel and especially the staff. From Mark at the valet parking to the lovely lady at reception with the great looking nails. Every one seems to love their jobs and their city. The location is wonderful for a first time visitor and finding PF Changs & Cheesecake Factory around the corner was a treat. Our room was spacious but did have to get an extra bed as the beds are narrow. Breakfast was confusing to me, get the bacon, sausage from the buffet station & order two eggs. Food was good.

Planning a trip to the USA in July to escape New Zealand’s cold winter, we’d gone online and searched for a hotel in Boston that not only had good facilities (and more importantly a swimming pool) but which was also close to the city centre. On Paper the Boston Hilton ticked all the right boxes – Unfortunately as much as we wanted to like the Hilton Back Bay, it continuously fell well short of our expectations. We really wanted to like this hotel, our room was nice, the foyer was nice, but ultimately it was let down by inept maintenance and shonky service. Visiting Boston in July meant it was extremely hot and most days we’d head back to the hotel looking forward to a swim in the Hilton’s pool. Unfortunately for most of our stay, the pool was closed for emergency maintenance, only being open for one day. Staff at the front desk blamed the contractors maintaining the pool and although they offered us free dinner or breakfast, the lack of a pool, really did put a negative on our stay at the Hilton. If that had been the only issue we’d have been slightly annoyed but things however didn’t get better from there. Our room also had a 36” LCD TV with many HD TV channels. What could have been the Hilton’s saving grace turned out to be a fizzer as most of these channels barely worked, with the TV showing a “No Signal Message” more often than a picture. Adding further insult to injury, the free wifi was available in the Hilton's foyer, whilst for some bizarre reason they opted to charge an astonishing US$12 per day for access to the very same wireless in guest rooms. Having stayed in numerous hotels during the month we spent in the USA, the Hilton seemed to be the only hotel that we had any major problems with. If smaller hotels can properly maintain their pools, provide free Wifi and have TVs that work why can't a multinational chain like the Hilton get it right??? With retail room rates for the Hilton Back Bay starting at about US$400 per night, the gap between what is being charged and what is being delivered is simply too big to justify staying there when other hotels seem to be able to deliver significantly more value for less money.

Stayed here from July 4th thru 10th and what a great hotel. The room was spacious and very comfortable. Close to T stop, Prudential Center for great shopping and best of all an easy walk to Fenway Park. Will stay here again for return trip to Boston.

We arrived here early in the day but were warmly greated by the front desk staff and allowed to check in several hours early. Our room was very spacious with a nice flat screen, HD TV, well-stocked mini-bar and robes. The bed was dreamy, the linens were luxurious. We ordered room service one day and the service was impeccable, delivered on time and the food was exceptional. The pool area and workout room is very nice. Workout facility was nicer than in most hotels. Great location. Would definitely stay here again.

If you are looking for a hotel close to Fenway Park, the subway, and the downtown sites, this is a good choice. Front desk staff if courious and helpful. Rooms are clean, comfortable and quiet.