I have 2 reservations for the month of June 2008 and cancelled them accordingly. Yet, when my credit card statement reflected a no show charge. I called my credit card which is Starwood AMEX to resolve and they did a LOUSY job. I had to call the Las Vegas Hilton to resolve it and some how, not sure what happened, their system shows that I made a reservation with Hilton Grand Vacation and not with their 1-800 central reservation system. I told them I did make the reservations with their central reservation system and not Hilton Grand Vacation since I don't have Hilton Grand Vacation phone and the reservations are in numbers but the no show reservation is in alphabet letters. A lot of back and forth and transferring from Las Vegas Hilton to Hilton Grand Vacation. It is VERY FRUSTRATING AND BIZARRE to me how I can make reservations with Hilton Las Vegas and then end up in Hilton Grand Vacation. Credit go to the hotel manager, Cheree Johnson, in Hilton Las Vagas after I explained to her my situation and provided her my 2 cancellation # and she did credit back and follow up with letter of apology. THANKS, Cheree, for the wonderful and great customer service even though I wasn't able to make it this time but will sure patron the Las Vegas Hilton next when I visit Las Vegas. On the other hand, I realized that Las Vegas had become a city by charging customers no show even though one has cancelled the reservation as the stipulated time frame. My prior experience was with Blair Suites Las Vegas last year. The lapses that I made was I misplaced my cancellation # even though I was able to proivded the name of the employee and time and date of cancellation, I can't get a refund through my then credit card company, Chase(I cancelled y cedit card with them after thi incidents) and Blair House Suites(stay away from this hotel since then) for their. Lousy customer service. One thing though I learn from my experience with Blair Suites last year that to keep my confirmation and cancellation # for at least 2-3 months before tossing it away to avoid all these unnecessary no show dispute charge!!! And, this time, with this reservations went to both the Hilton Las Vegas and Hilton Grand Vacation, it really puzzled me how it can go wrong like this BUT I AM GKLAD THAT Cheree Johnson DID A GREAT JOB in resolving it fairly and satisfactory!!!

This was my first time in Las Vegas. We stayed at the Las Vegas Hilton. The room that we stayed at was nice, but when we wanted to take a shower, we had to run the hot water for atleast thirty minutes, before we could actually get in. We called several times to complain, but nothing was done about it. They just told us to run the water for a while....

Stayed at this hotel during a convention. The room and hotel amenities were fine. Excellent pool scene and happy hour. The Hilton could use some expanded dining options, including simpler and lower priced selections.

Nice rooms,great view of the mountains,normal crowd[not too many drunks],quiter.easy ride to the strip,casino is easier to vavigate. Negatives:some dealers need training how to smile,atm ran out of cash twice,dining choices could be better. They do have great comps for middle level players including cash back,free rooms ets. Solid choice overall

The Las Vegas Hilton is a pretty decent hotel. I stayed there for a week late june/early july for a convention. Check in went very smoothly. The rooms are about average size, but as was stated before, the bathroom is a little small. The flat screen in the room is a nice touch, the beds were extremely comfortable, and the cleanliness of the room was maintained nicely. The on site amenities were great. Loved the spa, the pool was nice, and the 2 for 1 drink specials at the pool bar during happy hour were even nicer! My main complaint would be the food and restaurant prices. I wasn't too crazy about the food I had on site in general, although my friends and I LOVED the mexican restaurant. The buffet was decent too. The diner type restaurant was the worst. Overall a pretty good experience.