Friendly staff. Hotel could do with updating. Good business centre. Good position.

My stay at the Hilton Anchorage was unpleasant and I would not recommend staying there. Here's the condensed version of my stay: Friendly bellmen, friendly service at check-in. Went up to the room and it was very average, if not below average, very dated. Both doors on the closet were broken and couldn't even be opened to get the iron or robe. There was a telephone wire run on top of the carpet, across the floor on one side of the room. I could hear everything on the street (cars passing, people walking and talking, etc.) despite being on the 12th floor. The room faced the train station and the train was VERY loud, with continuous horn blows almost every hour. I called to ask if there were any other rooms available and I was told they were sold-out for the entire weekend, but I could check again the following day. I woke up the next morning and found a check-out receipt under the door. I was confused because my reservation was for 3 nights. I called the front desk and was told that they only had me listed as staying for 1 night. I spoke with a manager and she confirmed that my reservation was for 3 nights, but I needed to be moved to a different room because the room I was in was part of a block reservation for that night. I asked that she give me an hour to get dressed and packed. I called back in an hour and was told that a bellhop was on his way to bring keys for my new room. I waited 30 minutes and nobody showed up. I called the front desk again to find out what was the hold-up and was told that the manager I previously spoke to was busy and would call back. I received a call back a few minutes later and was asked to wait 15 minutes for a bellhop to come with the new keys. After 15 minutes, I was escorted to my new room. This room appeared better, until realizing the loud sound of water moving behind the walls. I asked a cleaning lady down the hall of the room always sounded like that, and she said yes and that all the water for the ventilation system for the entire tower runs behind the walls for that room. I called 3 other hotels to see if there were rooms available, but everything was completely booked. I contacted the front desk explaining that I needed a better room. I was asked to bring my luggage downstairs for them to hold until another room was cleaned for me. A few hours later, I was given keys to a third room, which was much better and located on the top floor (22nd floor). At 5am in the morning, the fire alarm sounded. I quickly jumped out of bed, dressed, and grabbed important things. I once again noticed a check-out receipt on the floor when, again, my reservation was for an additional night, so they still hadn't gotten my reservation correct. As I was entering the stairwell, the alarm stopped. I was near my room, so returned and called the front desk twice....the line was busy both times.....so myself and 2 other people headed down 22 flights of stairs. We entered the lobby and nothing was going on. We approached the front desk to ask what happened and were very casually told it was a false alarm. We asked why there was no announcement or other notification and were told that they just realized that their PA system doesn't function correctly. We asked to speak to a manager and were told there were no managers there and the manager wasn't expected to arrive until 9:30am. I was offered a free breakfast buffet for my inconvenience, but I had already been given this due to the room moves I previously experienced. Needless to say, I was quite upset and frustrated with this hotel. I spoke with the head of security about their poor procedures and my entire experience at the Hilton. She said she would relay all the info to the manager once he arrived. The manager called my room after receiving the info and asked that I meet him downstairs when convenient to talk. I explained that I was just receiving my breakfast and needed to get some things done and would chat with him on my way out in a couple of hours. I went downstairs to chat with him a couple of hours later and was told he was offsite and unsure of when he would return. I decided to check-out at this point and had called the Captain Cook Hotel and they had a room available. I explained my situation to a lady at the front desk and she was very helpful....only charged me for 1 night stay at the Hilton and took off room service and valet parking charges. I then went to the Captain Cook, and loved it there. Service was fantastic, room was great (though slightly small bathroom) but had a great view and was quiet. I recommend staying at the Captain Cook Hotel!!!

Arrived at the Hilton after getting off a cruise, paid full rack rate over 2 months ago. Got a HORRIBLE room facing the HVAC roof machinery, ZERO view of anything but a dirty roof and it was handicapped accessible, (we are not handicapped) so everything was low and extra bars everywhere, not so great. Asked to be moved, was told the hotel was OVERSOLD and no place to move to, all rooms full. So we called airlines and moved flight up so we could leave later that night instead of staying over. Called front desk to say that we were going to leave, after checking in about 20 minutes earlier, they suddenly had rooms available to UPGRADE us to, strange, they did not have them a few minutes ago. So we said no, we already changed the flights, they said ok, but you will pay for the whole night. I asked why if the hotel was oversold, they could resell my room AND I offered to pay 1/2 or a day rate and we had no even sat on the bed or used the restroom. They said NO, full price if you stay or go. They would not make any concessions, and if they were indeed oversold, they would have jumped at the chance to resell, but I think since we paid so much they wanted to keep the money. That hotel is very plain, service is fair at best, room was very average, and certainly overprices and the overall attitude to us was who cares? So thats it, I am writing Hilton and going to get my money back. That is a bad hotel, 1-2 star at best.

Stayed there for 5 nights recently Lobby was nice, there is a starbucks and a restaurant in lobby, and bar slightly off the lobby. Bar was a bad place to sit and watch the big screen tv Staff were friendly, bell men were very niceand helpful; checkin staff were pleasant. Bar staff very down to earth and suggested that I try the local beer, which I did and enjoyed Elevators were kind of sketchy in one of the towers, doors would kind of close, open again and then close. Room was okay, everything was clean, bed and linens were very comfortable. My room had a nice view of the mountains and the downtown area. Room never really got cool, but if you opened the window it was fine. Bathroom was a little small and cramped. Hot water for the shower was never really hot, most of time it was warm, then kind of cold