We have booked here twice. The first occasion (April, '08) was satisfactory, average in all categories, for the price. The second was for our son's wedding nearby, in which we had a key organisational role. The booking for 3 nights (early July '08) was made 2 months in advance, and PREPAID. With 2 weeks to go an e-mail was received cancelling the booking, and returning payment on credit card. Likewise a booking for family friends made at same time as ours. Reason? -- urgent refurbishment. Phoned hotel, but couldn't get past reception, who were unhelpful, and their explanation unconvincing. Spent worrying few days trying to arrange alternative at short notice (LateRooms very helpful here). Have never encountered such disgraceful behaviour from a British hotel before, and advise anyone thinking of booking here to consider carefully. Is this operation basically unreliable?

Just enjoyed a few days at the Holland Court Hotel, and although small the rooms were clean and fresh. The breakfast was great and the hotel staff were friendly and ENGLISH. After reading the negative reviews for this hotel I'm confused as to if they were written about the same place. The room we had was small, but the shower marvelous and high powered. We had clean sheets and towels and I couldn't fault the staff. Breakfast was included in our ?70 a night price and it was plentiful with a good choice. Location. Location. Location. We couldn;t fault it. Nice area, Nice Hotel and BRILLIANT weekend. We will be back.

We should have paid heed to the negative reviews on this site. This hotel is absolutely the pits! We understand you get what you pay for but I think at ?95 you're entitled to a decent night's sleep in a clean, fairly quiet room. Boy we were mistaken. The room was just big enough for a single bed, the sheets were stained and the carpet was sticky...but just when we thought it couldn't get worse we saw not one but two rats in the garden. To top it all I've never slept (or should I say tried to sleep) in such a noisy hotel. Our room was on a busy main road which was noisy all night and even when we had breakfast in the garden there was a nosiy machine in the corner. When we complained to the manager, who barely spoke english, was rude and bordering on offensive. In short we felt ripped off. Come on London surely you can do better than this...

I was very concerned about staying in this hotel after booking it and reading the reviews. But, the price was good, and the area was in a good neighborhood. Yes, the rooms are small, but we were going to London to see the sights, not a hotel room. The beds were a bit old, but servicable. There was a private bathroom in the room (no walking down a hall or anything), and there were always clean towels and sheets waiting for us at the end of the day. The staff left a bit to be desired, but you cannot beat the location or the price. Olympia Underground is a short 4 minute walk, High Street Kensington is about a 10 minute pleasant walk. The Crown and Sceptre across the street was the best. Every night after our wandering, we would go there for a pint and to review our day. Great food, warm atmosphere and the barkeeps ended up knowing us by the time we left. All in all, it is NOT the Hilton in Miami Beach, but it was quant, clean and most of all convenient.

This is my first review I have ever felt the need to write. Three welsh ladies visiting king tuts exhibit, and show. We booked the triple room for two nights, our first impression was good. Except the young lady demanded to see the my card, plus my passport. I actually felt like a foreigner in my own country. We were directed to the small lift, our room was in the basement of the building. I actually needed a stiff drink to sleep in this room. I felt like if a fire happened there was no way out!!! I personally dreaded going back to hotel, ruined our stay. We expressed our concerns to the lady on the reception who explained there was no other rooms available at that price. The room was large with two double beds and one put me up. Although the sheets were clean, the bedhead and covers grubby, net curtains black covering the bars on the windows. Bathroom clean. The whole room was in need of updating, everything looked tired, scruffy. I am unable to recommend the use of this hotel for one night even. Full English Breakfast was ?5 extra Oh, and by the way they need to use proper tea. More like dishwater. On departure we advised the young lady at the desk of our dissatisfaction. Our weekend however in London was splendid. The Tower of London, plus the Portabella Market well worth a visit too.