Reviews are ordered by language and date with a maximum of 25 reviews.
Horrible - Ant Infestation - No Refund - BBB Report - Hint Owner Operated
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1.3 |
Guest name: FrequentTravelGuy, Georgia
Checked into the room at 01:25am on 10062007. (Room 312)
Discovered that the room was infested with ants. Especially in the bed. (Yes, in the bed beneath the sheets)
Returned to the front office at 01:35am and requested a refund. Owner refused to issue a refund. (No refund policy posted anywhere)
Returned to the room with the Owner and night manager and showed him the ants covering the beds, night stand, floor, and dresser. (Hundreds)
I contacted the City of Tallahassee and filed a formal complaint concerning the condition of the room and refund issue. (Case # 07-179356, Officer U Miller #382)
Notified my card issuing bank, Washington Mutual of the problem.
* Noted cleanliness and AC complaints by other guest coming down to the front office
* Noted comments by 3 other front desk employees that this hotel / owner has numerous complaints and ongoing / outstanding property issues.
Have requested:
1. A full refund
2. Hotel to be inspected for Health violations and pest infestation issues
3. Hotel to post this "unspoken" No Refund policy clearly in the lobby, on the sales the receipt, and on the credit card receipt
4. Hotel to thoroughly inspected, clean and upgrade rooms to livable conditions
5. Hotel owner to coached on coached on customer relations, better business practices, and health standards / codes
6. Hotel owner warned about price gouging. (Rates double for FSU game / parents weekend) Is this kind of price altering legal?
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
2.0 Location
1.0 Cleanliness
Horrifying Experience!!!!
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1.7 |
Guest name: Stellar_Shark, NW Florida
Guest type: Honeymoon
stayed in Oct 2007
This was, by far, the worse motel/hotel that we have ever stayed at. We expected the room to smell slightly of smoke as it was a smoking room but not have the smell of a full ashtray! We were feeling stuck with the room, although disgusted by the dirt, the table between two beds had fallen apart. My wife took the bedspreads off the beds because of the smell and when I checked the blanket, the bottom drawer of the dresser was filthy! The bathroom was in disrepair with the tiles mismatched and ungrouted in places. I wiped the toilet tank with a piece of toilet paper and it came away very dirty. However it was finding two flea's on the bed that drove us immediately from the hotel. Look somewhere else!
The manager refused to give me a refund for the two nights we had paid in advance!
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
1.0 Value
2.0 Service
1.0 Rooms
4.0 Location
1.0 Cleanliness
If there is a rating lower than 1...
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1.7 |
Guest name: NewMexicoRooster, new mexico
Two years after the first review was posted the rooms are still the same. The stench of the room was the combination of smoke and all the mildew that has been growing all these years. Human genital hair was on the beds. The restroom was so horrid. I was not going to let my family stay in such filth. Needless to say, we did not stay there that night. No response from the manager. We wanted our money back but the front desk guy said he would get fired....maybe that would be a good thing! Keep driving if you see this hotel!
My ratings for this hotel are:
3.0 Check in / front desk
1.0 Value
2.0 Service
1.0 Rooms
2.0 Location
1.0 Cleanliness
Keep Driving
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1.7 |
Guest name: tlandin, alabama
Stayed on 7/21/06. I'm not a picky male when it comes to hotels, but GEEZ! Bathroom had mold growing everywhere. Carpet was literally so dirty, it was sticky...put on socks after showering. The fire department sirens woke me up several times.
My ratings for this hotel are:
3.0 Check in / front desk
1.0 Value
2.0 Service
1.0 Rooms
2.0 Location
1.0 Cleanliness
It's okay, but you can probably do better
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2.0 |
Guest name: wagnerchelle, Virginia
Good location, but hotel shows a lot of wear and tear. The walls in my room were cracked and needed to be repainted at a minimum. The bedding looked like something out of the 80s, suggesting that the hotel has not put much money into updating the place. Ice machine was broken. Bathrooms were small but okay, though they could stand some new fixtures. Continental breakfast standard (danishes, muffins, OJ, etc). Even though we were on the end unit, there was a ton of noise when we stayed there as it appeared there were at least two high school sports teams staying at the hotel (big school buses were parked outside in the lot), and the kids were slamming doors, screaming, and running around outside in the parking lot all night. Hot water ran out on us in the morning.
My ratings for this hotel are:
2.0 Value
3.0 Service
1.0 Rooms
2.0 Cleanliness