A very nice modern hotel. Walking distance to just about everything. The staff's English was good. The rooms were big, clean, quiet, and had all the amenities, except no ironing board/iron in the room. Toll free calls were free. Nice view from the top floor restaurant. I’d stay there again in a second.

Encantador hotel cerca del centro de la ciudad (a 20-25 minutos a pie de la Catedral). El personal es muy cortés, muy simpático y siempre te ayudan. No tuvimos problemas con el servicio. Limpieza – promedio: El problema es que las camareras de piso no limpiaban la habitación correctamente (por ejemplo: ropa de cama, asiento del inodoro, etc). Además, no cambiaban las almohadas frecuentemente. Ubicación: buena, para aquellos a los que les gusta caminar. Muchísimas tiendas y mercados en los alrededores. Habitación – Suite Junior: linda, muy amplia (incluía sofá, buena iluminación, cama agradable, caja de seguridad y televisión en cada cuarto) Desayuno: muy bueno. Buena selección de tocino, huevos, pastelillos, zumos, cereales, queso, jamón y pan. El café estaba muy fuerte y tibio. Fuera de eso, todo estaba bien. Cena: buena, comes dos platillos por 12 euros. Buena selección de vino y cerveza. En general: 7/10

Lovely hotel near the city centre (20-25 minutes walking to the Cathedral). Staff are very polite, very friendly and always helping. No problems with the service. Cleaning ( average). Problems that the cleaners didnt clean the room properly (eg., bedding, toilet seat, etc). Also, they didnt change our pillows frequently. Location: fine, good for those who love walking. Plenty of shops around and supermarkets. Room: Junior Suite: Nice , plenty of room ( including sofa, good light, nice bed, safe, and TV in each room) Breakfast: Very nice. A good selection of bacon, egg, pastries, juices, cereal, cheese, jam, bread. Coffee too dark and luke warm. Apart from that everything is fine. Dinner: good , eat 2 plates for 12 Euros. A good selection of wine and beer. Overall: 7/10.

A great hotel on the outskirts of Santiago. It felt brand new and the rooms were decorated to an extremely high standard. If you want a high standard of hotel, which is really good value this is the hotel for you. It is about a 10-15 minute walk into town, which means they don't charge as much. We were delighted with our choice and would highly recommend anyone who cannot afford the central Santiago hotels to stay here.

Ok, we did get a great deal (£38 for a double room for a night) but I won't let that cloud my judgement. We had driven 400 miles across Northern Spain for 1 night here before moving on to Porto. City centre roadworks and an inadequate map had left us lost and stressed so I phoned the hotel who guided me to a nearby department store who sold me a better map and indicated how easy the hotel is to find if you access it from the ringroad! We used the underground car park and were gobsmaked by the impressive foyer and vines/plants that hang inside from the 10 floors above you. Hard to explain but it is quite something. Forgot to ask for a non-smoking room when checking in but they changed this without fuss straight away. Room was excellent, clean, well furnished, wide range of toiletries and a huge "sleep for a week" bed. Hospital building work going on nearby but absolutely no interruption. 10-15 min walk to city centre/cathedral slightly uphill but past some decent bars etc. Can't comment on breakfast we were room only but no reason to suspect the hotel doesn't do this as well as it does everything else! Would definately return here (city & hotel) but reckon rates may soar once the hospital and other nearby facilities are operational. If it had a gym and/or pool it would be 5 star. BTW you will sometimes find it referred to as either the Gran Hotel or GH Hotels which I believe is the chain.