Hello Mr. Manager, As a prospective customer who will be in Venice in early September and who is researching hotels at the moment, I am truly put off by your past two responses to the reviews previously outline. Your response is borderline rude as if to say that your hotel staff was in no way disrespectful. You dont know that for sure and you offer no apologies except to say that your customers were wrong. With that attitudue, I will certainly not stay at your cheezy hotel as I already know the service you and your staff delivers. Ciao

We toured Italy for 16 nights with another couple, and we both agreed that the rooms in the Santa Chiara Hotel annex were our worst accommodations. For most of our trip, we used tour books and checked trip advisor for advice about our accommodations. However, for Venice an agent from the travel agency we used had just returned from the Hotel Chiara and thought its location was excellent. I would agree, since we could drive our car near to the hotel and unload our baggage and then leave the car at the rental agency in the same piazza as the hotel. It was also nice to have the vaporetto so close. Since we were only staying in Venice for two nights, we decided to try the hotel. However, we too were surprised when we were taken to the Parsi annex. The rooms are large, but barely furnished. Lighting in the room was miniscule, and our window faced what appeared to be an office. The beds were terrible, two foam mattresses very low to the floor, pushed together to make a king bed, As stated in an earlier review, our bathroom was also handicapped equipped, which seemed strange since we had to carry our luggage had to be carried up stairs to the second floor; no elevator was offered. Our friends' room's bathroom was the same as ours, but without the elevated toilet seat. The bathroom is one large room, with no separate enclosure for the shower; as a result, water puddles in front of the toilet. We did have an elevated toilet seat. I am 5'7", and my toes just touched the floor. Since we did not ask for a handicapped room, it seems that this toilet seat could have been changed before we arrived. There are no soap or shampoo holders by the shower, just a plastic seat for a person who might not be able to stand. Although the bathroom is large, there is no counnter space. I will say that their bath towels were very nice. Perhaps the worst part of the room was the air conditioning. It is only off or on. as our porter explained, and it took hours before the room was cooled. Our friends air conditioner did not seem to work at all. In addition, the safe did not work. Perhaps the rooms in the main hotel are better, but think twice before staying in the annex. The breakfast offered is mediocre based on the others we enjoyed in Italy One man at the desk was helpful, the other not.

We were very pleased with our stay at Hotel Santa Chiara. It is located right across the street from the bus line.= and just a ways from the train station. Our room had a gorgeous view of the canal. The room was very spacious. The beds were comfortable and the room was quiet. The staff were very professional. There is internet access for a fee. The breakfast buffet was quite small.

When I booked this hotel through Ryan Air's website, it did not say anything about an alternate location. We arrived at the hotel and were told our rooms were in an annex. The porter ran ahead of us to the rooms, I guess because it was raining, we had to walk through the bus station where we were harassed by several people. Then the porter did not show us which of the 3 keys we needed to open which doors (there were three), dropped my bag in a puddle and then demanded a tip. I felt obliged to tip him because of the remoteness of the annex, and felt afraid of what he might do if I did not tip him. I did not report this to the front desk because the clerk seemed unfriendly and was unsure if he would rectify the situation. I would not stay here as a single female. Also we were put in a handicapped room that was very awkward, no shower curtain and a very high toilet seat. Housekeeping did an excellent job, the hotel was near a vaporetta stop, and the breakfast was good, but a long walk in the rain to the main hotel where it was served.