A group of work colleagues stayed one night in the Euston Square Hotel (there were 10 of us each booked into our own double room). Check in was easy, our rooms were all decent sizes and the bar was a great meeting point. The whole hotel was spotless, the staff helpful and breakfast (advertised as continental but we got bacon and eggs!) was good. It was noisy but it's above a tube station and on one of the main roads in London so unsurprising. However, there were two bad points. 1) the rooms had slated blinds and not curtains so when the sun came up (at 430am in the middle of summer), the room was too light to sleep and 2) the whole hotel was BAKING! When we checked in, we were told the air con easn't working and they weren't joking. Each room had a stand alone fan but this just moved hot air around and not a lot else. It would be OK in the winter but we all melted. I'd stay here again if I needed to be in London overnight for a work event but not if it was for a social do.

I must confess, after reading recent negative comments, I was quite worried! But, on arrival, helpful, smiling staff produced my booking - gave the keys etc. The room is tiny - but everything you need is provided - I'm watching TV - using free internet - reading the free newspaper. There is a little street noise, but I am in London and the windows are open! When closed, it is a quiet room. There are no wierd smells - the place is impeccably clean - the showers are fantastic.... I really don't know what the complaints were about! Oh well !! Trevor (still at the hotel - and staying another 16 days)

I had booked two rooms in the hotel, a double for two nights and a second room for one night.Simple enough request.But the hotel got it wrong and booked two rooms for two nights.Despite presenting them with a print off of my confirmation from the site I booked on, the manager, who was called in to resolve the issue, was extremely rude and insisted I'd made a mistake.He refused to allow us to check in until the issue was sorted and said I'd have to pay for both rooms.I of course refused and pointed out it was an issue between him and the travel agent and demanded to be allowed to check in.After about 45 minutes of arguing, he grudgingly gave us a key and told us to come back to reception in half an hour.We had to pay up front for our room, in full, without seeing it. The room we were given was right over a pub, with an outdoor speaker right under our window, blasting out football, you could hear the match word for word.Walls and windows were paper thin and you could hear all the traffic on the street outside and everything from the room next door. When we passed by reception later on, the manager just said "It's okay", that was it, no apology, nothing to say it wasn't my fault, just a major attitude. For the rest of the weekend, we encountered similarly rude staff, everyone was extremely unhelpful.The receptionist laughed at me when I asked to be moved from my noisy room and just refused. The air conditioing didn't work and the tiny bedrooms were like saunas, we weren't offered any discount for this. On the morning of check out, we got a call to say if we were in our room even 5 minutes after check out, we'd be charged ?25 per hour! For the price we paid (?110 per room per night), this place was sub standard.It was an awful place, made worse by the terrible staff. Avoid at all costs!

Arrived on a Sat nite via rail very hot nite checked in went to room which was like a jail and a sauna rang reception about a/c told it was not working due to renos.No coffee facilities in room or fridge. Window only opened 2 inches for fresh air but then u got all of the traffic noise. Breakfast nice but it took 20 minites to get a coffee. Sunday we wanted to dine in the restruant after a day of sightseeing tied and cranky, needed a beer but was told it did not open on Sundays. Booked a cab to airport $80.00 pounds for 4 not bad but a crazy cabbie doing 107 miles an hr at some stages on the motorway. Room clean but not comfortable too small would only rate this hotel as 2 star. Peter Woodward Australia.