Your hotel came highly recommended and I stayed with you overnight on Friday July 4th. Although I found the hotel itself and its amenities very impressive I have to express great disappointment with the service. On ordering a drink at the cafe/bar on arriving I found the waitress had poor English and finding a suitable wine was extremely difficult. I booked dinner in the restaurant at 8.30pm and went once more for a pre-dinner drink at 8pm only to find no-one serving. After ten minutes I enquired at the reception and was told someone would be there after they had been 'phoned. Ten minutes later another waitress with absolutely no command of English served me a gin and tonic from a list after I indicated it. When it was poured it was not as advertised and had not the twist of lemon and lime but there seemed little point in my requesting this as I could not be understood. On entering the restaurant at 8.35pm, being held up by the length of time it took to be served in the bar, there was no-one there or indeed any lights switched on. Eventually a waiter arrived and I explained my booking to which he indicated that I could sit anywhere and turned on the lights. To my dismay he vanished and the waitress from bar came to take my order. This was a lengthy process as she attempted to try and explain alterations to the menu and answer my questions about vegetables etc. I ordered a bottle of wine which she poured before I had the opportunity to taste. Then an amuse bouche was served but with no indication as to what it contained and I only discovered that it was a form of soup when the only two other diners tasted it. I have though to report that the food was delicious and although served very slowly I enjoyed the meal. Before retiring to my room I requested at wake up call for 8.45am. The excellent room had been turned down most impressively but I was disappointed as a non-Spanish speaker to find that the only English channel on the TV was CNN and it was of such a poor signal that the sound hissed and drowned out the vision. The next morning my alarm call was not made until 9.05am by which time I was fortunately awake and already dressing in time to get a taxi to the airport to catch a plane. These criticisms may seem minor but do reflect on the standards you advertise as four star. I am an experienced traveller and have stayed in many hotels all over the world and four stars usually indicate a quality that I found was not up to the rating at your hotel. When visiting anywhere by oneself it can be a lonely experience and the necessity for bar and dining staff to be friendly, communicative and helpful can make the experience less daunting and more enjoyable. I felt somewhat neglected over my few hours with you. I hope that these observations are helpful when considering any changes or improvements to your operations.

I loved this Hotel. Staff are excellent. Location is great. Food is good. Can't praise the hotel and especially staff enough. Worth a visit at any price. Loved every minute.

We stayed in Santiago de Compostela one night, and had a delightful experience. The hotel was a bit challenging to find, but free valet parking was available once we arrived, so no worries about the car until it was time to leave. We booked a superior double room, but a suite was provided. Didn't quite understand the explanation, but that certainly exceeded our expectations. It was cool and rainy during our short stay, but we were completely comfortable here. We opted for the nice hotel breakfast buffet, including several regional cakes which, being diplomatic, I sampled equally and thoroughly. The hotel was awesome, as others have said; a very tasteful blend of medieval and modcon. With only 1 night, we didn't have enough time to even explore the hotel, let alone the city center. We will certainly return to this hotel, staying longer next time, and probably even "shell out" (local pun intended) more euro for a suite, now that we know they are so comfortable!

Great hotel. It is beautiful, old, yet modern. The staff at the front desk is very nice and helpful. Good location. I loved it and highly recommend it. Only downside is the cost. There may be cheaper alternatives that are still good. Recommend Tetilla cheese, Ribeiro (lightly sparkling wine - white) and Torta de Santiago. Museum de Pobo Gallego is good.