We had high hopes for this 'hidden gem' as we love boutique hotels but this one didn't quite live up to our expectations. On the positive side, the location is perfect, the rooms filled with luxuries (orchids, fruit, top class toiletries, bath robe etc etc) and the staff very friendly and knowledgeable. We loved the 'town house feel' of the property and the two or three pages of restaurant recommendations produced by the manager containing his personal dining experiences, walking distances to the restaurants etc. Unfortunately, our standard room was rather small. In fact, we had to move the coffee table before we could fully open the suitcase. The room also looked out over neighboring roof tops and suffered from the noise and odors from nearby restaurant extractor fans. The room had an AC unit under the window but was too noisy to operate all evening and, as neighboring extractor fans made opening the window impossible, it was quite stuffy. The staff offered to move us to a nearby room but as it was only on the first floor and located above an alleyway (which had a high degree of foot traffic late into Saturday night) we decided to stay where we were. Maybe if you opt for a suite on the top floor, you will avoid these problems. It was a cute place in a great location and it is sad we didn't have a better experience.

On booking I was told a standard room was not available and that as it was a booking in the next 24 hours a suite room would be allocated instead. On arrival I was told there was no suite rooms (even though this had been confirmed through laterooms and myself ringing the hotel). The room I was given was about 30 degrees and in the roof of the hotel. I stay in London a lot and would not recommend this hotel or stay there again.

This hotel is a well kept secret, it is very well hidden on Jermyn St! The decor of the hotel is a little old fashioned in style but that's just a matter of personal taste and it's all in good condition. My room was spotlessly clean with a very comfortable bed, cd player, DVD player (DVDs available from reception), a good selection of L'Occitane toiletries and best of all fresh flowers and fruit. The location of the hotel is perfect too, right behind Picadilly, a few minutes walk from Leicester Square, Soho and the shops. But what really makes the hotel stand out is the service from the staff. All of them were friendly and helpful and seemed to really care about making sure guests enjoyed their stay. I can't recommend this hotel enough.

Me and my partner stayed at this small hotel in an excellent location. The bedroom was lovely with a large double bed. We had a small sofa to sit and watch the tv on. We had fresh fruit in the room waiting to be enjoyed. The bathroom was gorgeous and had the best toiletries you would want to use. The bathropes were fluffy as well as the towels. Staying in this hotel room, you wouldn't want to venture out, especially if you were staying for a weekend with your loved one. You wouldn't need to step far outside of the hotel to be by exciting restaurants and shops which are great. Staff at this hotel were polite and friendly too. I would recommend this hotel for romantic couples. It does not have a bar or restaurant, but you could order snacks in your room of the menu which is bought to your room.