We stayed in London for 4 days after Cunard's QM2 cruise to Norway disembarked in Southampton. We were dropped off on High Holborn where a hotel staff member stands guard. He NEVER even offered to assist us into the courtyard. Was totally oblivious that guests were arriving. Fortunately two kind business men from street assisted us with our bags. The front desk clerk was surly and not the least bit friendly. It was so obvious he despised Americans. He assigned us a room - on a very low floor - which actually was lovely....but not until the next morning did we realize he put us DIRECTLY OVER a garbage pickup/hotel delivery point. Garbage was collected as early as 5:00AM and deliveries were constant - and the trucks beeped and roared for over an hour each morning. It was impossible to fall asleep during the racket. It was extremely upsetting....and we asked for a different room...but was told it was totally booked...which it totally was not. We had no choice but to remain there for the rest of our stay - as it was part of our hotel.land.sea package with Cunard. The Hostess in the Restaurant was downright creepy and obnoxious. We never have ANY trouble or incidents on ANY of our travels...but we could not wait to leave this hotel. They seemed to fawn over the obviously well-heeled with British accents....but US people beware.....I heard it more than once while I was there...how RUDE and DISMISSIVE the staff were.

As soon as you walk into the courtyard outside the hotel you know you're going to have a great stay at this place - even the reception looks and smells great! The rooms are impressive and bathroom nice - both a decent size and you get White Company toiletries along with the usual bathrobes etc. The room service food I had was excellent but expensive for what is was. Although my bircher muesli did look like a work of art I wouldn't have paid ?13.95 for it if I wasn't there on business! The staff were very friendly and helpful, not pretentious at all and the location of the hotel near Holborn tube station was ideal for the course I was attending. My only negative comment would be that the broadband in the room was not wireless and the wire was only long enough to allow you to use your laptop at the desk, from where you couldn't see the television - but that's maybe just me being picky. Overall this is a great hotel, although I still prefer the Mayfair hotel (which is also a bit cheaper) and would thoroughly recommend it to anyone staying in London, whether it be on business or pleasure.

stayed in executive room with two children. plenty of room. great furnishings, beds, etc. all first class. view not too exciting, but everything else about hotel was excellent. great service, close to tube stop, good breakfast. will stay there again.

Beautiful Hotel with a very helpful staff. Great location. Room was very nice. A must place to stay.

We stayed at this hotel to use our Marriot points. We liked the hotel and the location is fine - near the Undrerground station - so access to the city is fine. It is a short walk to Covent Gardens, and we even walked to Westminster Abbey and the Cabinet War Rooms, Trafalgar Square and a few other sights too. They tried to bill us 98 pounds per day for breakfast for 4 people at the hotel. But we got it for free - so if you are paying cash for your stay - eat elsewhere - the breakfast was not worth 98 pounds per day. The room was clean and comfortable and the service was fine. It is what you would expect from a hotel of this price range but nothing that wowed us.