Reviews are ordered by language and date with a maximum of 25 reviews.
Stay away from this hotel
| Average rating: |
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1.6 |
Guest name: MarieandDan, West Palm Beach, FL
Guest type: Older travelers
stayed in Jul 2008
Coming off of a fantastic experience in Taormina, we were utterly disappointed in the service at this hotel. The location was fine, but the staff and amenities were sub-standard. The first room we were given had 2 windows with no view. They looked over the hotel alleyway and shaft. No sunlight, and lighting in the room was minimal. We asked to be moved and they quickly gave us another room. View was not great , but at least we had some natural light. The bathroom had hair in the shower tub. The telephone in the room didn't work, we were told it would be fixed the next morning. Didn't happen. We were told that this part of the hotel had problems with the phone and they had no plans to fix it. We could use the one at the reception desk. Very difficult to carry on a conversation in such a public area. The rudeness of the staff compounded the problem. They were not helpful and provided no assistance. We were charged 5 euros to use the internet for a half hour and it crashed after 7 minutes. The response was "you are not having much luck here" and they remained indifferent to our needs. I could go on, but it would take too long. On the plus side, the view from the rooftop terrace was beautiful and the breakfast buffet was very nice.
Trust me, our vacation would have been wonderful if the service, staff and cleanliness were as good as the Hotel Villa Diodoro in Taormina. Do your research before staying in Palermo.
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
3.0 Location
2.0 Cleanliness
Flatters to deceive
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2.2 |
Guest name: Villanex, Exeter
Guest type: Honeymoon
stayed in Jul 2008
Following charming accommodation elsewhere on our trip,
we had high expectations of this hotel, which, at least going by
the cost of our room, should have been a class above our
previous hotels.
When we arrived we were flattered by the coolness of the
reception area decor, if not by the coolness of the reception
staff, and the room was spacious and clean.Suitably
encouraged we headed upstairs for dinner. Unfortunately,
this was very disappointing - the hastily defrosted and tasteless
prawns and salmon were not what we wanted
after a long, hot day on the road. We had dinner away
from the hotel for the rest of our stay.
Breakfast was not much better, with coffee that had
not seen an espresso machine (in the land that invented
it) and flabby-looking salmon making an appearance on the
buffet every day (I hope it wasn't leftover from the previous
night's dinner).
Service was not particularly friendly or helpful. Reception
staff with few exceptions were very frosty. We had persistent
problems with our room key, which were dealt by reception
efficiently but without a word of explanation or apology. In
addition, when we wanted to use the bar one evening and
indicated we wished to pay by cash, the barman told
us he had "no change", which indicated to us that he couldn't
be bothered to serve us. Surely not the appropriate response
in an establishment that gives itself 4 stars!
My ratings for this hotel are:
1.0 Check in / front desk
3.0 Business service
2.0 Value
1.0 Service
3.0 Rooms
2.0 Location
3.0 Cleanliness
Great except breakfast
| Average rating: |
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4.0 |
Guest name: chucklicht
My ratings for this hotel are:
3.0 Check in / front desk
4.0 Value
4.0 Service
4.0 Rooms
5.0 Location
4.0 Cleanliness
Wonderful Service!
| Average rating: |
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3.9 |
Guest name: francesca212, Baltimore, MD
We had a wonderful check in and were given a lovely room overlooking the city center. The was a teapot in our room with tea bags. The rooms were very clean, large with a king bed & a nice size bath including a jacuzzi. The service was very good but our favorite time was having drinks in the upstairs lounge with Fabio the bartender. Their was a small group of us and he made our few days there very enjoyable. We met there before and after dinner during our stay. I would recommend this hotel in a second!
My ratings for this hotel are:
4.0 Check in / front desk
3.0 Business service
4.0 Value
4.0 Service
4.0 Rooms
4.0 Location
4.0 Cleanliness
Very welcoming.
Guest name: GordoSurrey, Woking, United Kingdom
This hotel was an alternative to that already booked for us - the Astoria Palace.
An excellent choice, we had a very comfortable room for our first night spoilt only by an American tourist having allowed ther bathtub to overlow in the room above ours and making our early ablutions a little uncomfortable. We were moved during the day to an even more comfortable room.
There is a street market close by which made my wife very happy. The hotel has a roof top bar which is excellent and the breakfast was very generous.
A good choice in the centre of Palermo.