To many extra chages . You have to pay to park on property $14.00 a night. Would not stay again ,not worth the money.

Arrived for a one night stay with husband and seven month old. We live near Orlando and this was a last minute add on to our trip. Lobby/atrium was massive in size. Very impressive. Check in was smooth. Valet parking/price was standard for resort. We went to our room immediately and I was very impressed with the decor and the ceiling fan was a plus. We had an atrium view. We got a great rate for 99$ from outside website.Taxes and resort fees/parking,food put us closer to 200$ for one night. Pools were nice yet packed with children due to a convention. My husband loved the sushi at the japanese lounge. The only negative aspect to our stay was the last minute leaving. We called for a bellhop who promptly came. He mentioned to my husband that he would not be the one who put the bags in the car. My husband tipped him. We ended up tipping the one who then put our bags in the car. This seemed odd for this class resort. Double dipping at its best!! Overall a great stay...Would return for a decent rate.

Just got back from a 6 night stay in Gaylord Palms Resort. Pulling up in the taxi I could not believe this is where my family of 4 was going to be staying, walk in and hear the waterfall - it was beautiful. Go to check in and the person at the desk upgraded our room facing the pool to a room facing out onto the atrium (a $40 a night upgrade) for free. On the walk to our room we see alligators and beautiful koi fish and lots of pirate treasures, my 8 yo and 4 yo daughters were so excited when they saw this and then .... the pool! It's a shame we didn't get to use the pool much because most of our time was spent and Disney and Universal. I love the fact that they are environmentally friendly and ask guests that want to help save on water to re-use the towels. Everyone that worked anywhere in the hotel was friendly and knowledgeable and their restaurants were wonderful. I will be recommending this hotel to everyone I know!

The property itself is beautiful.The pools are wonderful and the building is interesting....but the staff is rediculously inept! The ONLY decent service we received was from the ice cream place.We had lost orders...rude housekeepers...uninformed valets....guests services could not even tell us how to get to the mall!And our check out was a disaster....got home to discover we had been double billed!Called the hotel and was greeted rudely and then no explanation was given for the double billing and no apology given. We will NEVER recommend this place to anyone!

I stayed at the GPR for a convention on 2 separate occassions. This is a very nice hotel for business travel - wonderful service - good amenities - excellent spa. The restaurants are excellent by Florida's standards, although the service is very slow. The rooms are nice - very clean - computer in each room + complimentary water (included in resort fee). I loved the large double vanities in the bathroom area as well. I don't think I would go there for a family trip, though - there are better hotels in the area that cater to kids and more reasonably priced.