Reviews are ordered by language and date with a maximum of 25 reviews.
Old and Tired, noting works
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1.7 |
Guest name: comag, San Francisco
Guest type: Young single
stayed in Jul 2008
Great location for business, nice facilities, but TERRIBLE hotel -- old, dirty, no wireless, wired did not work in first room, loud noises and strange sounds emanate from the walls .... I travel a LOT (three nights a week) and this one is pretty terrible. And, oh, did I point out that the hotel staff, while nice are not competent ... Add that to the 6-7 security guards wandering around and it makes for a truly restful business trip. STAY AWAY!
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Business service
1.0 Value
2.0 Service
1.0 Rooms
3.0 Location
1.0 Cleanliness
nice pool & courtyard, the rest needs renovation & cleaning!
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1.7 |
Guest name: DonnaLMT, Tucson, Arizona
Guest type: Honeymoon
stayed in May 2008
This was our 2nd stay of 3-4 nights in a period of 2 months. The first stay was much better than this last one. There were so many things wrong this time, that it really soured our desire to return.
The rooms are definitely dated, and worn out, and not worth the $200/night cost. Breakfast & cocktails are nice extras, but not worth the price!
The room... mildew in the shower, gray line along the carpet edges (they don't know how to clean the edges of a room!). The message light on the old room phone was flashing & engineering couldn't figure out how to fix it, so I unplugged it.
The walkways outside the rooms were covered with trash... daily, we saw bandaid wrappers, cigarette butts, in piles & rubbed down to their filters, and even a used qtip. gross!
As for the non-functioning business center... not one day did the printer work. The room was a mess, no printer paper, messes left behind, and computers would freeze when you used them!
Our first night there, someone spilled a sticky drink in the elevator... the mess was still there 3 days later when we checked out. The area around the pool is nicely groomed & well kept. Everything else is falling apart & housekeeping is marginal.
Was told they are going to renovate... well, I suggest they do that yesterday. REALLY disappointed.
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
2.0 Rooms
4.0 Location
1.0 Cleanliness
Terrible!
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1.3 |
Guest name: brewhawk, brewhawk
This hotel was filthy from top to bottom, including the motel-style rooms and common areas. We had large stains on the walls and ceilings. Housekeeping was shoddy at best. The highway was noisy, the desk staff and management were rude and argumentative, the customer service very poor at every level, and the restaurant below average in quality and service.
This place is WAY below normal Embassy Suites standards, so don't be fooled by the name. This is a poorly managed property from top to bottom. It was a huge disappointment. I recommend looking elsewhere.
My ratings for this hotel are:
1.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
3.0 Location
1.0 Cleanliness
Nice but Dated
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3.7 |
Guest name: hogie49, s.e. michigan
Guest type: Honeymoon
stayed in May 2008
We stayed at this Embassy Suites for our last night in Arizona before returning home to Michigan. The gounds are lovely. Our room faced the pool which was nice but rather noisy at night.Our room was clean but very dated. The furniture was old and the sofa was very uncomfortable to sit on. The location was nice and close to many restaurants. We found the front desk staff very accomodating and friendly. I can't say much for the Happy Hour though. The "hot" snacks consisted of melted Cheez Whiz and some tiny egg rolls and chips and salsa. Not worth the walk to the lobby. All in all it is not a bad place and I would stay again.
My ratings for this hotel are:
4.0 Check in / front desk
3.0 Value
4.0 Service
3.0 Rooms
4.0 Location
4.0 Cleanliness
Great Stay at a Great Hotel
Guest name: CatchersMom, Oklahoma City, OK
This is a beautiful property just off I-17 on Greenway Road. Easy access to all parts of Phoenix. Breakfast every morning is fresh, and omelets are wonderful. Only small problem is the wait if they are busy, but that is to be expected. Front desk folks are very professional and personable, except for the one exception I ran into on the late night shift. Pool and tennis courts are wondeful, and the entire property is very well maintained. We did have one problem with a noise in the pipes in the bathroom every morning. They offered to move us, but we were so busy with baseball Spring Training, we didn't have time to move. When I checked out, I suggested that they have someone sleep in the room to hear the noises we heard, as engineering could not identify the noise when it wasn't happening. The front desk gentleman listened to my suggestion (not a complaint), then handed me my bill. He had dropped my rate by $50 and taken off the night I had the problem with the night personnel. (The problem was a vehicle outside our room that had left it's lights on, shining into our room. ) This was, by far, the most enjoyable visit I have ever had at a Hilton property, and will definitely return to stay for Spring Training next year.