Reviews are ordered by language and date with a maximum of 25 reviews.
Unbeatable service, huge value for money
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5.0 |
Guest name: ANYPLACEISGOOD, Earth
Guest type: Young single
stayed in Jul 2008
I have stayed at the Embassy Suites in Mexico City a few times already. I spend 90% of my time travelling throughout the Americas and I still have not found a better city hotel, and I am member of 5 other frequent guest hotel chains programs.
The service they provide is remarkably good (Guest Services, Front Desk, Suite Services, Housekeeping, Laundry, …, you name it), guest’s requests are never forgotten and solved immediately, and expectations are always exceeded. Superb Breakfast is included, courtesy evening cocktail, excellent business centre, delicious meals served at the Argentinean restaurant at the basement.
I read a recent bad review (unfortunate experience) of this hotel a few days ago, and I happened to suffer the same issue at that time too. The Engineering department showed up immediately upon request (1 AM), and I was offered an immediate room change. They sorted it out the next day, and I changed back to my original room.
In summary, Embassy Suites is a great hotel, great people at your service, very competitive tariffs (often MUCH cheaper than the ones in Santa Fe, the financial district), great location for both business and family travelers. What you get for the money you pay is outstanding, compared to any hotel in the city.
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Lovely hotel
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4.3 |
Guest name: meprg, nyc
Guest type: Older travelers
stayed in Jul 2008
This was a lovely hotel -- extremely comfortable having two rooms. The breakfast was delicious and the evening "manager's reception" was a treat. It was clean, staff was very helpful and friendly. The only minor complaint is the location. We don't take taxis if we can help it, we prefer using local transportation. It was 5 long blocks to the Metro and the hotel is in a business district near, but not in, the central part of the city. We walked a lot. If you are a taxi person you will probably find this to be a good location because it is just off a major road and probably a short ride to all the sites.
My ratings for this hotel are:
5.0 Check in / front desk
3.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
2.0 Location
5.0 Cleanliness
Unfortunate experience
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3.0 |
Guest name: deuxprop, DC
After reading all of the reviews on here, I was excited to stay at this hotel. Unfortunately, I did not have the same experience as most others.
From the moment I entered my room, I noticed a loud thud coming from the roof - this noise occurred every minute or so, and it did not go away for the duration of my stay. I repeatedly asked for them to come look at the problem, which they did - 5 or 6 times throughout the two nights I was there - but they never fixed it. I asked them to move me after just a few hours in the room on the first day I was there but they kept saying they would send an "engineer" to fix the noise instead. Ultimately, only after I refused to have them send yet another engineer to look at my room (after the 6th time), did they finally allow me to change rooms. The worst part is that they did not once apologize for the issue and made it seem as if I was bothering them, when I was just trying to get some sleep (and I am not a light sleeper by any means). All in all, I was quite disappointed.
My ratings for this hotel are:
3.0 Check in / front desk
5.0 Business service
1.0 Value
1.0 Service
2.0 Rooms
4.0 Location
5.0 Cleanliness
Very good value
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5.0 |
Guest name: BHAVESHPATEL, LONDON
Guest type: Honeymoon
stayed in Jun 2008
I can whole heartedly agree with the comments that everyone has made, the staff are very well trained and the concierges are very attentive.
The gym is nice and compact and there are even laundry facilities there with dryer as well, at a reasonable rate ( ?3.00 wash and dry).
My only slight complaint is the price of the taxis there; we found other hotels that charge 50% less for taxis than them.
And these taxis were the radio controlled secure ones, not the green and white Beetles.
As another reviewer stated they should maybe adopt a different price strategy to there cabs to be more competitive.
But all in all a fantastic place to stay in Mexico City
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness
Perfection - Saved my Vacation
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5.0 |
Guest name: Beaurex212, NYC
Guest type: Honeymoon
stayed in Jun 2008
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness