I am usually a lover of Embassy Suites hotels....never having a bad experience at one...until now. I actually recommended this hotel to the person I was with and felt like an idiot halfway through. The staff in this hotel are virtually worthless. The first morning we were there, the breakfast area was a mad house with kids running around everywhere...not sure what was going on in the area or at the hotel, but it was pretty crowded. We had to ask for a plate to get our food in line and then had to wait for a good while until he brought some. We were in line to get orange juice (obviously some people there didn't think that they had to wait in line and just cut in front of us...a lot of that going on the entire time we were there) and there was an employee who cut in front of everyone and started to restock the glasses and clean the bar area...while we were all standing there waiting to get our drinks....it was the craziest thing I've ever seen!! It was as if she didn't even see anyone standing there the way she was just taking her time and oblivious to about 10 people standing around with empty glasses to be filled. I finally asked if she minded if we could get in there and get some drinks....she looked at me, grabbed a to-go cup and filled it up with orange juice, handed it back to me and never said a word...not sure if the others got their drinks or not!!!! The breakfast was ok....some Embassy Suites are definitely better than others. The grits were hard and the bacon was greasy...the omelets were pretty good. I cut my lip on a broken glass of orange juice the second morning. The hotel was noisy with kids running everywhere...we had to peek out of our door to ask one preteen if she could quite down while she was on the phone yelling RIGHT IN FRONT OF OUR ROOM! I'm a pretty relaxed person....and this was driving me nuts. The Omaha Steakhouse was good...We had two glasses of wine, a beer, a whiskey, two steak and crab cake entrees, and an excellent appetizer (I believe it was bleu cheese chips) and our bill before tip was about $83.00...not too bad, I don't think. Watch out....I had to send a martini back because it was STOUT. Not a bad problem, I guess. The only thing I did not like about the restaurant was the incredibly loud people behind us...we heard this guy's life story. He was really really loud....they finally left and I think the entire restaurant sighed in relief. Overall, the restaurant experience was pretty good....would have been better with earplugs maybe. We asked for extra towels once and never received them. There was water all over the elevator floors for much of the time we were there...probably from the kids swimming in the pool and running back and forth to their rooms. The front desk staff were the only nice and prompt people there...but did not have to deal with them much. Overall, it was not a good stay. Embassy Suites is normally a great hotel for the price, but this one just fell short drastically. It wasn't Hell...but there are probably much nicer hotels in the area to stay at. Would NOT recommend to anyone.

This Embassy Suites is currently undergoing renovations. It will be very nice when it is finished but is a little distracting with the noise now. One morning we opened our door to workmen outside with materials stacked up in front of our door and they were pulling electrical wire in the ceiling. The cooked to order breakfast was good - especially enjoyed their omelets. Then we were able to enjoy breakfast by their little waterfall. Nice! The Manager's Reception offers free drinks and snacks - nachos, pretzels, etc. Not bad for free. The bartender looks forward to a tip. There is a Omaha Steakhouse and it is the only restaurant at the hotel. The food was excellent but was a little pricey. They have a free shuttle to and from the airport which was appreciated. After reading a former review about cars being broken into we decided to utilize the free shuttle and not risk the rental car. They have computers you can use free of change and print out your boarding passes. I appreciated that service. The rooms are ok and there are two flat screen tvs.

The hotel accomodations themselves are nice but the customer service is less than desirable. I was one of 12 people who had their cars broken into the night of my stay. Of course, I cannot hold the hotel accountable for stolen items, but there was a disturbing sense on non-chalantness regarding any efforts to help those of us affected. Up to 5 different hotel staff members had to be asked before anyone was willing to even find a broom so that we could sweep broken glass from our seats or a vacuum. At no time did the hotel manager come to address those of us affected.

This is a beautiful hotel as are most Embassy Suites. The salmon I had for dinner was fabulous and the internet, while costing $9.95, worked great. My only complaint was the "cooked to order" breakfast. The way it's set up makes things very slow and you have no real control over the portions. For $170 night I'll look for another hotel next time I'm in the area.