Reviews are ordered by language and date with a maximum of 25 reviews.
roaches ,mice, bed bugs
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1.0 |
Guest name: dimplesAuroraCo, aurora co
Guest type: Honeymoon
stayed in Jul 2008
this room was one of the worst it smelled horrible it had flying roaches ,mice,and bed bugs i hope priceline takes it of their list of hotels they only clean the room twice in a 14 pay period they never change the comforter i had to wash it myself it smelled like it many bodys were on it we had to find our own towels i highly recommened not coming to this hotel.
My ratings for this hotel are:
1.0 Value
Revolting - Do Not Consider Staying Here
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1.4 |
Guest name: Piza99, Devon, PA
Guest type: Honeymoon
stayed in Apr 2008
This hotel is one of the worst I've seen. We were shown 2 rooms and neither were acceptable for a paying customer. The rooms were dingy, smelly, and falling apart, the floors and counters dirty, the tubs moldy, and the pillowcases stained.
Not to mention the staff, all of whom were quite unpleasant. The two front desk attendants were clueless and uncaring and of course a manager was not available. I saw one of the maid's carts and the sponge-head "mop" was so ratty and filthy, it explained why the floors weren't clean.
It was not just us that had problems - we witnessed another customer complaining so I'm pretty confident that it wasn't just a case of bad luck on our part but that this hotel is downright terrible.
We were not going to remain at this hotel and fortunately, due to the severity of the circumstances, Hotwire actually refunded our money.
I highly advise against this hotel.
My ratings for this hotel are:
1.0 Check in / front desk
1.0 Value
1.0 Service
1.0 Rooms
3.0 Location
1.0 Cleanliness
Mice! Mice! Mice!
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1.5 |
Guest name: Me_Smee, Upstate NY
Guest type: Family with children
stayed in Feb 2008
Family of 4 stayed for four nightes. On night #4 we got to bed late. At ~ 2 AM we found two mice scurrying about. Night Clerk let us change rooms. But didn't take the incident seriously - "Were they itty, bitty mice?" ("They were big enough") and "They were probably brought in by some grungy travelers" ("Like us? Do you think that there are people traveling around the country with mice in their bags?")
It took us an hour to pack-up, trying to be sure that we didn't have any mice in our luggage. We tried to settle into the new room at 3AM, but we all slept with one eye open. At 10:20, Housekeeping started banging on the door. We told the chambermaid what happened. About an hour later, the day Desk Clerk came around banging. We told her that we needed a little more time due to the mice move - she said that she didn't know about it.
We checked out about an hour later. When I asked to see the Manager, I got resistance. I insisted. Eventually, the Manager acted like he didn't know anything about it. When I asked if the Day Clerk hadn't mentioned it to him, he and she started falling all over their stories. Then I saw a 'post-it signed by the Night Clerk re: the incident. The Manager did ask if there was anything that he could do, but I was so disgusted by his lying and defence of the night clerk, I felt skievy, and just wanted out.
NOTE: During my conversations with them, both the Night Clerk and the Hotel Manager had stated that they have had all sorts of bugs, roaches, insects, but they couldn't remember mice in the past.
Hotels.com, thru whom I booked the hotel, has offered to make an adjustment. Yet, when I check back at their website, it still states that the Hotel is un-rated.
This is a member of the Extended Stay Hotel chain. I contacted them and they apparently directed me to Hotels.com.
NOTE: In addition, on our day#2, the clerk told us that because we had booked on Hotels.com, at less than their standard rate, we wouldn't get Housekeeping services unless we'd pony-up another $3.00 a day. We had to bring our used towels to the desk in order to get replacements. Hotels.com claims that the hotel's policy is incorrect, and that they will correct it with them.
So, the fact that they try to reduce their cost by charging extra for Housekeeping shouldn't be the cause of vermin in the rooms. No it's because travelers like you and I are carrying rodents in our luggage.
Stay Away!
My ratings for this hotel are:
1.0 Check in / front desk
2.0 Business service
1.0 Value
1.0 Service
1.0 Rooms
3.0 Location
1.0 Cleanliness
A Soiled Baby Suite
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1.6 |
Guest name: markbyrn24, Orlando, Florida
Guest type: Young single
stayed in Apr 2007
Think of a poorly kept Motel 6 with an empty kitchenette and you pretty much have an idea of what to expect in terms of size and quality. Upon arrival in the evening, I had to ring an attendant from an outside phone as the front desk is open only during business hours. Considering the attendant looked quite fearful as he peered through the blinds to check me out, it appeared I picked a less than desirable neighborhood to stay in and the quality of accommodations seemed to match. The room was essentially a no frills baby suite with an unstocked kitchenette - I guess you have to bring your own pots, pans, and dishes. The cleanliness of the room leaved much to be desired and the bathtub was especially dirty. This probably had to due with the fact that maid service was not standard, and you had to pay an extra $7.00 per day if you wanted it - a cheap & dirty ploy to be sure. On the positive side, the bed was comfortable and wireless Internet was available in the rooms. Unfortunately, considering it's a suite with a price to match, the negatives outweigh the positives and I would pass up this property unless you can obtain a huge discount through one of the pre-paid services such as Hotwire.
My ratings for this hotel are:
1.0 Check in / front desk
3.0 Business service
1.0 Value
1.0 Service
2.0 Rooms
2.0 Location
1.0 Cleanliness
Is cheaper really better?
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1.8 |
Guest name: member, Boston, MA
A friend and I went on a mini-vacation to Tampa and decided to stay here because the reviews seemed decent. Little did we know that the pictures on the actual website does not at all look anything close to what we got. The room is really cramped. The pillow cases and towels weren't really clean. Furthermore, if you need any type of service, you would have to do it yourself. For example, when we ran out of toilet paper tissue, we had to go to the front desk to get it. So if you just want a cheap place to stay at, and don't care about service or cleanliness, this is the place. But if you want a decent place to stay in, you might want to try another place even if it's just a little bit more pricey, 'cause it'll probably be worth every extra penny.
My ratings for this hotel are:
3.0 Value
1.0 Service
1.0 Rooms
2.0 Cleanliness