Paulina, the night manager was very rude. First, I had requested a deluxe room, she gave me a standard. After I asked her name, her tune changed. Twenty minutes after moving all our stuff up and getting comfortable she decides to give us a handicapped room instead, because it's bigger. Ok, but tub was dirty, a painting was missing, the thermostat didn't work at all, and the only the way to get the air in this room to work was to plug it in, then unplug it when it got too cold. Noticed some new units in boxes downstairs, so I asked Paulina to have someone look at it. She said no-one was there at the time. When I asked her to come up to take a look at it, she said she would. No-one ever came up to look at it, or fix/replace it. No pay-per-view. Ok, so we rent a bunch of movies to use the DVD player. After the first movie, the DVD player stops working. I call the desk, and Paulina, very nasty, says they don't have any extra. I know most of the rooms are empty because the parking lot is empty, so I ask if we can switch ours with another room's. Of course, she says no, but by then I'm fed up so I hang up on her before she can give me some lame excuse. Also, housekeeping did not clean the room once during nearly a two week stay. Overheard one of the maids say in the hall "'Blank' doesn't go through peoples' stuff." I don't know what the hell that meant, but perhaps it was good no-one ever came in. As a designer, I was fooled, by the seemingly modern look of the rooms at Extended Stay. We move to Residence Inn Marriott, at same price, and were a bit surprised by the much better service and quality of the facilities.

This hotel is mostly made up of suites where the bed is seperated by a partition, it is not in a seperate room. However, they do have one suite where there is a seperate room for a queen bed, with a walk-in closet. That's the one we got, and it beat the price (w/ AAA discount) of any other hotel in the area with a similar set-up. Downside: it is a smoking room, though they did their best to air it out for us before we arrived. The staff were great. Whenever we needed anything, they not only gave it to us with a smile, but even threw in a few things we didn't ask for. Friendly folks, even the maintenance guys said hi and asked us if we were enjoying our stay. There is a pool, though it could stand to be cleaned more frequently. The "cafe" is really just a counter with coffee, muffins, bagels and fruit. But what the hey, you already have a full kitchen, so the cafe is perfect if you are just in a rush to get out in the morning. I'm rating this hotel above average, because of the staff and what we got for the price. This is not a four star hotel, but they made us feel welcome and took care of anything we needed, you just have to let them know.

As i booked this hotel with the promotion code: DIS they gave me 10% off and the total came out to be 71.99. The hotel by the outside looked good check in was a breeze and we were in room 321 the only absurd thing was the odor in the hallways GEEZ!, it stunk horridly, the rooms were nice for the price full kitchen and very cozy we slept easy and it was very quiet and couldnt hear anything which was a plus. I will stay again but for next time i will bring a bottle of lysol for the hallways. Forgot to mention they serve coffee and bagels in the morning which is a plus for some but i went to the crackel barrel which is a few blocks away.