I reserved a few rooms in June for a group going to a wedding. The hotel is lovely (I especially liked the pool and roof deck), the rooms were nice enough (although try to get one off the avenue side), and the air conditioning was great (it was a really hot weekend), and the people that worked there were helpful, but even with all that I'm honestly not sure I'd stay at a Doubletree again if I can help it. They messed up every single reservation I made, double charged me and the guests I reserved rooms for, wouldn't let them check in without my credit card even though I had arranged for them each to check themselves in and had reserved their rooms in their names. It must be their computer system because I got great service when I made the reservations and the people at the hotel were nice, too, but dealing with the reservations and the bills was a nightmare and not worth it.

My husband and I live in the suburbs and we got married at City Hall in March 2005, then spent the night at the Doubletree in a Junior Suite. He used points from his Hilton membership, which could explain the excellent service we received. Unfortunately, I believe the reviews that cite unhelpful/rude service staff, only because there seems to be a lot of that in the Philadelphia area. The majority are sincerely helpful though. We received excellent service, from the champagne and strawberries that were waiting in our room to the fantastic breakfast buffet. We love the view of Broad Street - and yes, you will hear some street noise, but we are city folk and don't mind. We swam in the pool and the jaccuzzi, although the children that were there made it less than romantic. We have celebrated our anniversary there as well. The beds are sooooo comfortable! You just sink into them. We will go again as often as we can afford the Junior Suite.

My husband, 6 year old son and I booked a room about a week in advance of our three-day stay. Because of the late date and the timing of the Obama/Clinton primary, rooms were at a premium - so we didn't get a great rate. However, we were not disappointed in any way with our stay at this hotel, and we loved our time in Philadelphia. The parking for this hotel is either valet or self-park, and is located adjacent to the hotel. We did self-park for $20 a day, and did not have any difficulties at all getting our bags from the garage to the hotel (as a previous reviewer had experienced). The city is very walk-able, or if you choose, the hotel is right next to the subway line. There are also lots and lots of cabs. We parked the car and didn't take it out until we left. Check-in was uneventful. We got there a bit early and the room wasn't quite ready, but we waited under 15 minutes in the lobby until it was. The lobby is spacious, sunny, and wecoming. The room itself was very nice. We were on the 23rd floor and were very close to the elevators but we did NOT hear any elevator noise the entire time. In fact we barely heard any noise from others at all. The restaurant served a breakfast buffet and two of the three days, we were not charged for our son's breakfast, which we liked, but I guess that's left to the discretion of the waitstaff. The service was always prompt and accommodating. We didn't eat any other meals there, though, as there are a multitude of restaurant choices all over the city. The hotel has a heated pool, fitness center, and a sunning area on the roof. From the inside of the hotel, you have to walk through the fitness center to get to the pool, which I didn't care for. Also, the very small bathroom/shower/locker/sauna area were located across the atrium from the pool and fitness area. To me, it would have made more sense to put it in-between. This is about the only thing I didn't like about the hotel. The location is very good; close to Market and Walnut Street, and not a far walk to the Independence Hall/Liberty Bell area. On a side note, we highly recommend doing the Trolley/Bus tour right away to get an idea of what the city offers. This hotel is one of the stops on the tour, and the bus will also pick up there in the AM if you want to be brought to the tour starting point early in the day to continue your tour (within 24 hours). Housekeeping service was very good and they always made sure to replenish towels, shampoo. We would definitely return to this hotel.

Haven't stayed there yet but booked for 5/13-16/08. Found out my business meeting changed. Called on 5/6/08 to try to rebook for 5/14-16/08. Was told that because it was graduation weekend I had to stay 3 nights or cancel completely. Contacted customer service and they were unable to help. Wrote to customer correspondence at Hilton on 5/6/08 and no response. All this and I'm a Hilton Gold Card carrier. Beware business travelers. If your plans change: Hilton is unresponsive. You may want to investigate other hotels before you book here.

We stayed here from 5/31 to 6/7 and it was our first time in Philadelphia (we are from California) and our first visit to a Doubletree Hotel. We checked in around 10:30pm and the front desk clerk was not very friendly or informative. He did not give us any information on the Executive Club Level amenties or even bother to offer any information on the hotel, the area, etc... We got into the room (2617) and there was a VERY strong smell of urine in the bathroom. I could not figure out where it was coming from and we were so tired after flying all day, we decided to wait until the morning to deal with it. The room was fine, nothing over the top, pretty basic and a litle "worn". We slept pretty well that night, the bedding was incredibly comfortable! The next morning I figured out the smell of urine was coming from the shower curtain. It's a very small bathroom and the toilet is right next to the bath/shower with a cloth shower curtain. I called the Careline to report it and also filled out a form that was in the room. We left for the day and when we got back it had been taken care of. Our room faced Broad and Locust streets and the street noise in the room was quite loud. It sounded like a window was open but it was not as we were on the 26th floor, the highest floor. The next day I asked someone at the front desk about the Executive Club Floor perks and he handed me a paper that had all the days/times for the breakfast and evening appetizers. We took advantage of this about 3 days of the 7 days we were there and it was very nice. I'm not sure why this information wasn't offered to us at check in?? Some of the people that work at the hotel are very friendly (the bell staff and the girl tht worked in the Executive Lounge), but quite a few were not and when I asked a simple question, I was given a "curt" answer, like I was bothering them. Based on our overall experience here, I would not stay at this hotel again or recommend it to a friend. We were paying Doubletree rates and getting low priced motel service!