Reviews are ordered by language and date with a maximum of 25 reviews.
Hilton Honors Members -Do not Stay Here--
| Average rating: |
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1.6 |
Guest name: jsmith72113, little rock, ar
For all you Hilton Honors members out there
Do not stay here!!!!!!!!
See below bottom line.
1. 1st Room the sill rotted and fallen off the window. See Attached picture
2. 2nd Room no towells
3. Both room water bottles and other normal HHonors stuff did not exsist.
4. Even though this is the slowest time in New Orleans no room upgrade.
5. $32 dollar parking fee for a $109 room - Thats 29% of the stay for parking
6. Only feather pillows on the bed.
7. No smoking room smelled of terrible smoke.
8. A/C was limited to 72 degrees according to their t-stat.
All of this was communicated to Todd Chambers (General Manager) I was told they manage their hotel pricing for the market and no special treatment would be given to hilton honors members. I thought that was what the program was all about.
To be fair they did bring some water up after I discovered no towells. (found this after I got out of the shower)
Don't Stay Here
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
2.0 Value
2.0 Service
1.0 Rooms
2.0 Location
1.0 Cleanliness
Love the double treee
Guest name: olddixiedarling, Kansas
I am from New Orleans and i come back every chance i get and always stay at Doubletree. I can't believe reading these reviews. How could they have had such rotten expierences.? My last stay was during Katrina needless to say the timing could have been better. The staff was excellent & if it would have not been for one very nice young man (staff) who found me a ride to the airport who knows what would have happened to me. I feel he may have saved my life. I have stayed at this hotel ten or more times over the years never had one compliant. These people are mistaken giving those reviews. I would'nt stay any other place else. I had a stroke in September 2007 and another one in January 2008 and it is my dream to get a chance to go back to New Orleans and stay at the Doubletree.
Pat Wray
2707 Garland
Wichita, KS. 67204
316-832-0111
Far below Hilton standard
| Average rating: |
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1.7 |
Guest name: psychdoc1, Orlando
Dirty rooms, unfriendly staff. Lots of thing out of place, crooked light fixtures, etc. Seems to be an inssue with general management of the property. With "Do Not Disturb" sign on door and late checkout, maid still knocked on door at 9am and asked if I was checking out today?!?!!! Complained to front desk on check out and Jeffrey was not helpful, would not get a manager. He gave me a card and told me that I could call after I left. Emailed manager and no response. Save yourself some money and hassel and stay at another hotel. This hotel is not doing their part to help rebuild the city and should be held acountable.
My ratings for this hotel are:
2.0 Check in / front desk
1.0 Business service
1.0 Value
1.0 Service
2.0 Rooms
4.0 Location
1.0 Cleanliness
Not your typical Doubletree Hotel
| Average rating: |
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1.7 |
Guest name: concetta2, Cherry Hill, NJ
From the moment I checked in, I had a feeling this would not be a good experience. The desk staff was curt and unhelpful. This hotel was NOT your typical Doubletree Hotel.
I was completely shocked at the condition in which I found my room. It was extremely dusty. The cleanliness of the sheets was questionable at best, though the bed was made. The carpet was worn and filthy. There were dark water marks on the bathroom ceiling. As soon as I touched the towel rack next to the sink, it fell to pieces!
The temperature control system in my room was broken, so I was never able to cool off the room.
Finally, when I attended a business meeting in the hotel's John Lafitte restaurant, most of the buffet items I sampled were inedible. For example, the biscuits could have been used as weapons.
This hotel is under renovation, so I was unable to use the fitness center, though guests could go to the fitness center at the nearby Hilton.
My ratings for this hotel are:
2.0 Check in / front desk
2.0 Business service
1.0 Value
2.0 Service
1.0 Rooms
3.0 Location
1.0 Cleanliness
I would chose another if I were you.
| Average rating: |
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1.4 |
Guest name: idontwantone, gulfport
I stayed at the double tree for Mardi Gras. I received horrible service. They would not validate my parking, which I was told they would do when I booked the hotel, when I checked in, and two hours before checked out. So I had to pay $64 for parking when it should have been $30. They said they ran out of stickers. Also we had to wear an arm band all weekend. Mine however was riped off on my second night there by a rowdy mardi gras celebrater. When I went back to the hotel they would not let be back in even though the room was in my name and I had ID. I had to pay an extra $25 to get into my own room. When I got home, I called the customer service number and they said sorry but that is to bad. Signed NEVER AGAIN.
My ratings for this hotel are:
1.0 Value
2.0 Rooms
1.0 Cleanliness