I stayed at the Doubletree Park Place in March to attend the Public Library Association Annual Conference. I thought the hotel was a little shabby for a Hilton-owned hotel, but it was pretty nice. I was in a king room alone, with colleagues staying in other rooms in the hotel. It was a challenge getting from the hotel the the downtown area, especially the convention center as the hotel shuttle did not travel that far, and a cab ride was around $20 one way. The conference did provide bus shuttle service, but on a limited schedule. The restaurant was okay. I had lunch there and ordered a lobster roll, which was big but very salty and kind of "spendy", to use a word I picked up in Minneapolis. The hotel room was extremely warm the first night as it was a warm time in March and the hotel could not have both heat and A/C, and the heat was still on. I did turn the heater to fan only, but still didn't sleep well with the room at 77 degrees. I spoke to hotel staff about that the next morning, and they were very apologetic and suggested I open my window for some fresh air. The second night I followed their advice and opened the window. I went to bed around 10:30 and at around 11 I was awakened coughing. My room was just over the lobby on the fifth floor and there were two buses unloading out front for an extended period of time and their exhaust was coming in through the window. I got up and closed the window and called the desk to ask how much longer the buses would be there. They nicely went out and asked the drivers to move them to the other end of the parking lot. I had finally settled back to sleep when I was awakened again at 1:30 AM. This time it was the men who had checked into the adjoining room. Although both doors were closed and locked, it sounded as though they were in my room. They were having a very loud conversation about nasty things they liked to do to women. I can't testify to their sobriety, but if I had to guess I'd say they had been drinking. (I later learned from the front desk staff that they were members of the Minnesota High School Football Coaches Association, who were there for some coaches conference at the hotel.) I was appalled by what they were saying and how loudly they were saying it. I again called the number for guest services, and when no one answered after about 10 rings, I hung up and called the front desk. I explained what was going on and the young lady on the phone said she would send security. In a few minutes I heard the security guard pound on their door--although they didn't seem to hear as they did not immediately answer the knock and he had to knock again. When they finally answered the door, the guard informed them that they need to quiet down as someone had complained about the noise. The men then inquired about who had complained, and the guard promptly called the front desk on his walky-talky feature of his phone and asked which room had complained. The front desk responded with my room number and the guard repeated to the men that the woman in my room number had complained. I WAS MORTIFIED! There I was a woman staying alone in a strange city next to men who clearly didn't respect women based on what I'd heard them say, and they then knew that I had lodged a complaint against them. I just couldn't believe it! I went to front desk the next morning and asked to speak with the manager. I was informed that he was not yet in, but the desk clerk asked if he could help with something. I relayed my story to him and he expressed disbelief that someone would have done that and promised to contact the manager as soon as he arrived. I was leaving for the conference on a shuttle bus, so I left my cell phone #. When I arrived at the conference center I reported the incident to the PLA Housing Bureau since they had made my reservation for me. They shared my dismay and promised to remedy the situation, which they later did by having my room moved to another floor (the top one) of the hotel. I never received a call from the general manager or any hotel staff member through the entire day. Late in the afternoon I called Hilton Honors, of which I am a member, and told them about the incident. Again, I was promised a call from the general manager. To this day I never received a call! That night when I returned to the hotel I was informed that a new room was waiting for me on the top floor and that I should return to my old room and move my things. When I did so, the men were in the next room talking (not loud this time). I was very intimidated and packed my things as fast as possible and moved to my new room. As an aside, the new room was supposed to be a special deluxe room (I don't remember the exact name), but it was identical to my old room except for the addition of a bench to sit and put your shoes on and a bath robe in closet. The hotel offered my a free dinner in the restaurant to compensate me, but I was not available for any meals as I had conference activities until I left. They did ask me what else they could do and I indicated they could give me another stay to make up for the disaster this one had been. The night manager (I never saw the General Manager) made a fuss about how much it was going to cost him, but he agreed to have a certificate sent to me for a free stay. I did get a certificate, but it was only for one night at a Doubletree--big deal! This hotel gives Hilton a big black eye in my opinion, and I would not stay there ever again, nor would I recommend it to my worst enemy. It was my worst hotel experience ever!!!!

I'm a meeting planner so I utilize all areas of the hotel (sleeping rooms, meeting space, catering, etc.). Upon arriving at the hotel I was surprised that the decor was so dated. They say in their emails that they just completed an $8 million dollar rennovation but I can't figure out where they spent the money. Shuttle service available within 5-mile radius around hotel but shuttle doesn't run on weekends so if you are here without a car, you're stuck as there is really nothing to do around the hotel. Beds are very comfy! Complimentary wireless service is spotty throughout hotel. I had to carry my laptop around in the public spaces to get it to work but once I got connected, it worked fine. Business center offers complimentary computer usuage, printing and faxing but computers have high security settings on them so you cannot save any changes made to your documents on the desktop or anywhere else. Indoor pool is nice but very small. Meeting space is nice but you can hear a lot of clanging of dishes and carts rolling around in the service hallways behind the meeting rooms. The food was very good both in the restaurant and from the catering dept.

Hotel was entirely fine. Location is convenient (right off the highway), staff was friendly, room was clean, beds were comfy. Bottom line, a perfectly decent place to sleep, particularly at the Priceline rate we got ($55/night, all-in). Doubletree cookies were very tasty, as they always are.

Cozy room, very quiet, great bed. I loved the free cookies when we got there - nice touch. Great location - fantastic Indian restaurant behind the hotel. Very convenient if you're driving - close to the highway. My only real complaint is that we were there in December and the parking lot wasn't shoveled very well.