Reviews are ordered by language and date with a maximum of 25 reviews.
Poor Service
| Average rating: |
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2.5 |
Guest name: rskny1, Cortlandt Manor, New York
Guest type: Family with children
stayed in Jul 2008
Excellent location for those visiting NYC, however there were service issues. Agent at check in desk took a long time to as she put it- find us a great room- it was there standard room, with no special features ( view, corner etc). We were told it would be a 15 minute wait to take our bags to our room- the lobby was completley overwhelmed with carts of luggaget. It looked like baggage claim at JFK, not a 500/ night hotel! We carried ours up. Security was extremley lax- we were only asked for our room keys once. Bathroom tile was cracked, and the furnishings looked a bit outdated. When checking out, we asked for help, told they would be up in 5 minutes, after waiting 20, we carried our own bags (again). Improvements in staff service would greatly improve the quality of stay.
My ratings for this hotel are:
1.0 Check in / front desk
2.0 Value
1.0 Service
3.0 Rooms
5.0 Location
3.0 Cleanliness
Clean and Compact
Guest name: Pjalmt, Michigan
Nice and clean suite with good housekeeping service. Great location at the top of times square. Small and dangerous valet/taxi pull-up space. Small lobby area. Small hallways and suite. Small restaurant on 5th floor (windowless I think). Parking attendant cleaned out my car change.
Loved the Doubletree
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4.7 |
Guest name: TexasBaseballmom34, Texas
Guest type: Family with children
stayed in Jul 2008
Our family of four stayed here for 7 days and absolutely loved it. The location is the best. Within walking distance of tons of restaurants and shows and the subway is right next door. The best part is having two rooms and three beds (one is the fold out couch). This kept us from being too crowded. With a 13 and 20 year old, we needed some room. Also, two tv's were nice for downtime. One on ESPN and one on Food Network. The fridge came in very handy to keep extra water and cokes on hand. Bathroom is big and you can also use the mini bar area for someone to get ready in as it has a mirror and sink also. Times Square is constantly bustling with cars and people but in the rooms it is very quiet. They have soundproofed very nicely. We had a problem with our tv remotes twice and within 15 minutes they brought new ones. Towels were brought also with 15 minutes. Everyone was friendly and very eager to help. They check your key before allowing entry to the hotel which I liked for the added security. We will definitely stay here again when coming back to NYC. It is also central to everything in Manhattan and we were all over the city. Doubletree makes a great home base and is well worth the price. McDonalds is right next door so the kids could go down at midnight and get a snack and it was very convenient for a quick breakfast. I've heard NY has very small hotel rooms but that is not the case at Doubletree.
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
4.0 Cleanliness
PERFECT with 2 KIDS!
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4.2 |
Guest name: drainworks, Dallas, Texas
My ratings for this hotel are:
5.0 Check in / front desk
4.0 Value
4.0 Service
3.0 Rooms
5.0 Location
4.0 Cleanliness
Perfect location great customer service
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5.0 |
Guest name: Froggie33, Northern California
Guest type: Family with children
stayed in Jul 2008
We only needed 1 night and got a great rate through AAA. Part of the deal is that you get a room on a higher floor. This is much needed because the hotel is in the middle of Times Square. We loved the location and the customer service was outstanding. The beds were very comfortable. The room was quiet. We would stay there again in a heartbeat!
My ratings for this hotel are:
5.0 Check in / front desk
5.0 Business service
5.0 Value
5.0 Service
5.0 Rooms
5.0 Location
5.0 Cleanliness