We were visiting Johns Hopkins University and needed a place to stay. The university directed us to the Colonnade; I called and was given a room on the spot at the university guest rate. For the convenience, the rate was excellent. To avoid the hotel parking fee, we left our car in the university parking garage and schlepped our luggage across campus. The front desk was very hospitable and helpful and the complimentary cookies were a nice touch! The room must have been recently renovated because it was more than we expected -- spotless; beautiful marble bathroom; wonderful, soft beds, HUGE flat screen TV; and more. Excellent value. We will definitely stay here if we need to be close to the university again. The only thing on our wish list would be complimentary, continental breakfast. Traveling with a prospective college student can be pricey and we look for the 'little things' to help us cut costs.

We chose this hotel because of its proximity to Johns Hopkins University. In that regard, the location is excellent -- across the street from the campus. However, the stay was not excellent. For the premium prices charged, this property should have a high level of customer service and quality settings.There were so many issues that we will thoroughly check out other hotel options for our visit next year. Issue One: Parking. No where on the website or when you check in are you told that you will have to pay every time you enter and leave the garage. A 1.5 hour stay was $8 alone in the garage. Overnight is an additional $20. Come and go several times and your parking expense can become very prohibitive. Issue Two: Front Desk. We only encountered one person at the end of our stay who we would consider customer oriented. Others we encountered were indifferent at best and seemed put out to have to talk or help a customer. Issue Three: No door on the bedroom. The suites are advertised as having a separate bedroom. Yes, there is a bedroom area, with a wide entry to it; no door. The set up was more typical of a low end suite hotel; not a hotel that charges $300 for a suite. So, if you want a private bedroom to allow someone to watch TV and others to sleep, this will not work. Issue Four: Other room issues. These included a refrigerator that did not work, a TV in the sofabed area that was older and had a fuzzy picture, a sofabed that was too short for a shorter person to sleep on with legs fully extended, a ragged blanket to use with the sofabed, a bathroom with laminate flooring as the ceiling, and a small size for a $300/night room. Yes, the balcony was nice. The room and bathroom were very clean and lots of towels were provided. Issue Five: Business center. Yes, there were two computers to use. However, the printers did not work and the front desk indicated that we and other guests would have to wait to the end of his shift until someone could figure out the issue. This is the only location for printing out boarding passes. This is a hotel that seems to think it has a captive audience with its location and has to do little to obtain a full house. Maybe that is true, but how much of that business is repeat customers? A strong attention to certain cost structures (such as the garage pricing policy) and customer service is greatly needed.

Spent one night at the hotel. Had an issue with a fire alarm at about 10:30pm and was out of room until 11:15pm. Alarm also went of at 8:30 am in the morning for a reset. Needless to say did not get a good night sleep and was disappointed that the staff did not apologize and during the alarm/fire drill one staff member mentioned this was an ongoing problem. Also housekeeping was VERY noisy at 8:00am in the morning. Acted as if they had no consideration for guests trying to sleep. Parking was ok and room was nice. Check-in very quick.

I stayed at the hotel because downtown was booked, only to find it was so much more convenient. 10 minute cab ride from the city in great neighborhood! The hotel has been renovated and the sleeping rooms were great... I was surprised to find a huge flat screen tv in my room...kind of made me want to stay in with a good movie. They have a Starbucks in the lobby, and the people all around were very friendly. I do recommend this for the business type person that is looking to relax away from the noise from downtown...will use this place again!

First impressions is definitely a lasting impression. The lobby is breath taking. During check in there were several other people checking in, there were two front desk clerks at the time of my check in, then from out of the back office two other people came out to help the two clerks. They were very helpful with getting us checked in to our rooms. I believe the fitness center is new it has all new equipment which made my workout very enjoyable. My room was very clean with a huge flat panel tv. The bed was soft my husband thought it was too soft, but I sleep like a baby. Our overall experience was fantastic. I'm visiting Maryland again in July 2008 and I will look to book with the Inn at the Colonnade again.