Overall, the hotel property was average for a full service facility. The decor was nice and the business area was also appealing and contemporary. The lady that worked the coffee shop was really nice and helpful. As someone stated in a previous review, this lady should work the front desk because it could use a person with her attitude. My problem started at check-in. I was traveling with a group from my Army Reserve Unit and had made the reservation via the internet. One of the persons in my group turned out to be a "no show". With this, I was informed that I would be charged one night for the "no show" because I made the reservation and guaranteed it with my personal credit card. Now because I am a Hilton Honors Gold member who stays with the Hilton brand at least 40 nights a year, I thought that I could be given a little leniency and have the charge waived. Besides, my group was traveling on official military business. Wrong! I left the hotel feeling like they had no interest in helping me resolve this issue because I could never get in contact with anyone above front desk clerk who would allow me to plead my case. Oh there was a manager working one morning who told me that there was a 24 hour cancellation policy when in fact there wasn't. The website states that you must cancel by 4pm on day of arrival. I had to call and place a complaint via the HH guest services line. All in all, I have never stayed at a hotel with a group of front desk personnel as unaccomodating. I won't go into details about the verbal altercation between someone in my group and a desk worker (in front of other guests). Finally, my issue was not with the charge (I failed to cancel in time) but with the way the situation was handled.

The hotel is a good solid choice but it is truly a 3 star hotel with slightly above average rooms. The hotel lobby is very nice but the hotel is older. Luckly it has been reworked. My wife and family spent a week here so we have a pretty good feel for the staff and overall quality of this hotel. I spend a lot of time at hotels a year (20 to 50 nights) so I have a good feel for quality and service. The front desk quality is robotic and not that friendly. I believe that this is a direct relationship to the management philosophy since their attitude could be much more helpful. We all know the feeling of a staff that really cares. You can't fake caring. Then again, a clean room, great location, and price are more important to me. Now to the details. The pool area is nice and the kids loved it even though my wife and I were not happy that the spa was closed for repair. Funny thing, we never seen anybody working on the spa in 7 days. So when are they actually going to fix it? My quess is whenever they want. I kind of worry that there are other things not being done since this area had no work done in 7 days. The rooms had GOOD bedding and good quality. The TV was the standard TV, no Plasma or LCD that most upscale hotels nowadays have. Our room had a balcony and it is small and not worth the price if you opt for it. It came with our deal. For under a $100 a night the deal is quite good and the AREA is really a nice place with plenty of things to do and good places to eat. The next exit has PF Changs (good chinese food) and down the road is some excellent Mexican and Seafood at Papadeux. I was thinking that since I was in the south that people would be a little more nice but this was not the case overall. By the way, the girls at the coffee shop were always great and as the one other reviewer stated should work the front counter. Overall, we were happy with ours stay and I can easily recommend this place because it was CLEAN (housekeeping was good) and was a fair price for what you get along with a really great location for ease of travel. Also, they want $10 a night to put a fridge and microwave in your room. Should be standard. Also, another pay for internet place. I hate pay for internet at hotels. It seems the more you pay the less chance you have of getting free internet. The cookies are great but I would prefer free internet. Prepare to be treated avererage and sleep well. Also plan on not drinking in the bar unless you want to get gouged. I know that this hotel is listed as a top 10 hotel in Atlanta but I truly doubt this is true. It could be a top 10 deal though if you get it for under $100.

Nice rooms, clean, very comfortable beds. Good complimentary coffee/tea setup in room. Terrible selection for television channels, only one that was even semi for children. Sweet girl working the coffee bar, good coffee. With a milk protein allergy, I was excited to see the sign on the back of the register that said they had soy milk, but for both mornings, they were out. Couldn't complain, though, as the coffee was complimentary as a Hilton Honors bonus, and as I said, very nice girl working. Need a couple more computers in their business center for internet access. Great area for lots of food choices, near to malls, etc., great interstate access. The one thing that would have put us over the top, but lowers our opinion was the front desk staff didn't seem to be able to manage a smile, or anything more than a perfunctory response, or in any way that they were glad to have our business. They should move the coffee girl to the front desk!!!!!

Our stay was great. We stayed Dec 22-26, 2007. Due to the holiday the hotel was pretty empty. Therefore there was no buffet breakfast. Room service was still available. The rooms were spacious and clean and the staff was very attentive. The first night our heat went out and the night manager came to our room to help us pack and move our belongings across the hall to a new room. The only small problem we experienced was an unclean mini refrigerator, but that was corrected swiftly as well. The location was near the highway and it was easy to get to downtown ATL. It was centrally located to other restaurants and malls. If you have a chance, check out Pappadeux's. It was delicious!

We loved staying at this hotel. It's in a suburb of Atlanta, so it's a bit of a drive to get downtown. We loved everything about this place. We would definitely stay here again!