Stayed at the Crowne Plaza a couple of times for business travel. Staff was very helpful, especially during the American Airlines flight cancellations. We had booked the rooms for both trips pre-[aid, and both times had to change our plans last minute due to last minute changes. Both times they were very understanding and offered to refund us even though the rooms were prepaid and it's not their normal policy. Free wireless internet throughout the hotel is a major plus.

We bid $40 for one night and we got it. I'd say for what we paid this was an outstanding value. It is just a quick drive from downtown Dallas, however I can't say it's in the most scenic area. There were 3 strip clubs visible from our window (but they were across the interstate). It is nice staying in a smoke free hotel. The beds are very comfy. The hotel was quiet and we could not hear any of our neighbors. Check in/out was very easy and fast. I understand that the hotel is newly renovated, although our room (#1003) was showing signs of wear. The sink was missing the drain stop. There was some mildew. My bath towel had stains on it. The room was clean, but it didn't quite look like the photos on the website. It is NOT a 4 star. Definitely 3 star quality. But for what we paid, we got more than enough. I would never pay full price to stay here when there are other, nicer hotels asking the same price, but if you can get it for cheap on priceline.com like we did, it's definitely worth it. It's not a bad hotel, just not the pristine jewel that the hotel chain hopes it would be after the renovation. It's average.

My wife and I loved the room, the breakfast buffet, the location, and the staff. Gee, that pretty well says it all. The Crowne Plaza is just nearing the finish line of their multi-million dollar remodeling. They warned us ahead of time but assured us that we'd love our stay. That we did! It is a very short walk from the front desk to the elevators. The elevators were quick throughout the weekend. (Hurray!) Our room was fresh, comfortable, and everything worked perfectly.The only things not replaced/refurbished were the door into the room and the thermostat controls. I was worried that perhaps the a/c or heat would not be up to par, but I was delighted to find that my fears were unfounded. I loved that every lamp in the room (four!) all had an extra electrical outlet on their bases making it easy to plug in my phone and PC chargers. Nice! The bathrooms have been redone with a nice shower head with consistent water temperatures. The bathrooms are not huge nor the tubs deep, but they are nice and have extras like curved shower curtain rods and double sinks. Towels were better than similar hotels, and amenities in the bathroom included mouthwash. (Nice extra touches!) Lighting was excellent (a pet peeve of mine in other hotels) and the room was quiet. I travel a LOT and this was the very first time that I received a thank you note from Housekeeping for the gratuity I left for them. (We stayed two nights). The beds were very comfortable and the sheets, blanket, and comforter were extra thick and nice. Some hotels make them so light and flimsy that we never feel "nested". Not here! Good pillows, and pillowcases that were actually soft. The breakfast buffet was really terrific. Great CRISP bacon without having to ask, and the usual spread put on by good hotels. The remodeled dining area was fresh, clean, and open. The hotel is just minutes (5) from Dallas' best "restaurant row". We loved our $$$$$ dinner at Pappa's Steakhouse but really enjoyed getting back to our room just 5 minutes later! There are MANY restaurants of all kinds and prices on the row and a fabulous 18 screen (stadium seating) movie theatre there to boot. We choose to watch "Bourne Ultimatum" in our room instead! Down sides: The parking lot is just "okay", but who cares? Don't be discouraged with the hotel's "curb appeal". You will love your stay! The nice indoor pool was very clean and "warm", but the hot tub, fitness rooms and adjoining restrooms are on the "tail end" of the remodel. They all worked, but just lacked the "freshness" of the rest of the hotel. I'm sure that these areas will be sensational in the months to come. Stay here. You won't be disappointed!

I made reservations at this hotel many months ago. I reserved a king/smoking room. When it came time for the trip, the hotel went to nonsmoking all over. Not only did they not inform me of the change, but then they refused to honor their own policy of either honoring the reservation or finding us comparable lodging elsewhere and paying for the first night's stay. This is both unethical and dishonorable. A phone call to the corporate office did no good at all. Evidently it is up to the hotel manager to tell corporate what they will or will not do. Bad business ethics does not get my business.