I attended a conference at the conventon centre during Budget week in May and this was a perfect location. Concierge was very helpful and friendly. Check in was easy. Although my room was at the Casino end of the hotel, it wasn't a problem for noise. This has been the best hotel room for getting some work done that I have used! I loved the very long desk area running along behind the kingsize bedhead - lots of power points, internet access was good, desk return, decent high back chair, desk lamp. Easy to get some work done. The breakfast buffet was very ordinary - but there's places just outside the hotel for coffee and meals.

Great place to stay if you like walking or cycling, and Canberra is a good city to walk or bike around. A short walk to the main shopping precinct, the Canberra Centre, which has everything from clothes to food halls. Renovated room was very comfortable, king size bed and even a pillow menu if you want to choose a different pillow; beautiful feather pillows delivered to room very promptly. I don't like casinos, but you wouldn't know the hotel was attached to the casino if you didn't go looking. Very helpful and friendly staff, top marks for cleanliness, good breakfast but dinner very ordinary. Great value for money when booking on the internet. Our room was very quiet. Definitely a recommendation.

A very modern room with full windows and a pleasnt view. I found this hotel to be comfortable and quiet with a particularly high level of customer service. The bed was a full queen size and comfortable. The desk and work area adequate and the overall feel very relaxing.

My husband and I travelled to Canberra over the long weekend in June and chose to stay at the Crown Plaza. We managed to book a special rate of $99, however when booking these kinds of deals I am always a little sceptical as to the type of room and service that would come along with it. I was, however, pleasently suprised and more than happy with the value for money! The service we received was efficient and friendly and the staff always seemed as though nothing was ever too much trouble. The rooms have obviously been renovated recently with some nice touches. We enjoyed breakfast the following morning for around $20 and the wide selection on offer was again excellent value for money. A pleasure to stay at, we will certainly return.

We stayed here over Easter for 4 nights. Booked their standard room through wotif and got a reasonable rate (compared to their normal rates anyway). The location of Crowne Plaza is its best asset. In the middle of Canberra City, it's a short walk to the Canberra Centre shopping centre which is huge and has all the shops you could want, plus some very good restaurants. It also backs on to a lovely park. In a place like Canberra where a car is essential for getting around to most places, it's nice to be able to walk to see some sights as well. Check in was smooth, however we were assigned a room that overlooked the entrance to Casino Canberra, which is part of the hotel complex. That should have been a warning sign to ask for a room change (that and a touring rugby union side seemed to have taken over the whole section where we were staying), but we tried it for one night. The room itself is pleasant without being anything special by 4 1/2 star standards. It's quite small for a start, not a lot of room to put 2 suitcases on the floor. It's obviously set up for the business traveller in mind, as there's a desk/work area directly behind the bed as you walk in, the bed, then a small table/chair, then the window. The king size bed is very nice and comfortable, there's a flat screen tv with a few foxtel channels (fox sports 1,2,3, sky news, travel and living, fox 8 and nickelodeon from memory). I don't understand why though hotels bring in these nice new flat screen tv's but still don't have digitial tv on them? When the analogue service is eventually switched off they'll have to upgrade them all again. The bathroom was nothing special, though the shower pressure was very good. I really don't like showers in bath tubs though. Ok the first sign the room was going to be a problem was the paper thin walls. We had some rugby guys in the next room to us, and while they probably weren't talking softly, they weren't shouting, and we could clearly here everything they were saying. You could also here when the neighbours took a shower, the water noise coming from the pipes was way too loud. The rugby guys weren't the problem at night though, the problem was the drunken idiots coming and going from the casino all night. All their shouting could be heard quite clearly, and obviously this disrupted our sleep. The next morning I went down to the front desk and asked for a room change to one that overlooked the park. The front desk people were very nice and accomodating and got us another room straight away. This room was exactly the same as the previous, but had a lovely view of the park, much much nicer than staring at the entrance to the casino. This was then all good, however the paper thin walls came back to haunt us, as we had very loud drunken idiots next to us who would not be quiet, banging away, swearing their heads off past 1am, it was very frustrating. I called the front desk who to their credit came straight away and told them to be quiet. This worked for a little while, before the noise began again. Another call to the front desk worked, as security came to their door and we didn't hear another word out of them that night. Our other 2 nights were more uneventful, but the thin walls just ruined it for us. The third day of our stay housekeeping didn't service our room. I suspect what happened was when we moved rooms the front desk forgot to change our room details, so no one knew we were staying in that room. Late in the day after we moved rooms we had a knock on the door from a staff member who seemed surprised there was someone in the room, but they didn't say anything or question why we in there. I have a feeling they assigned someone else the room while we were out, they opened up our door and noticed our things and went back to the front desk to complain. I had to ring housekeeping to complain and while they didn't admit it it sounded like they messed up our room change. We tried the seafood buffet on the Saturday night at redsalt. For the price it really wasn't worth it, the food was ok, but there wasn't a huge amount of seafood on offer, and for us wasn't value for money. We've been spoiled by the amazing buffets in Las Vegas, and this pales in comparison. Parking was luckily not a problem, but could have been. On Friday and Saturday we came back from having been out for the day, and managed to grab one of the last few remaining car spots. Paying $15 a day to park you would expect a larger car park. The car park is very tight and difficult for large cars to park in. Given the lack of car spaces compared to guests and the fact everyone drives in Canberra the car park should be for hotel patrons only, not the general public who go to the restaurant or casino. It's unlikely we'll be back to Canberra anytime soon (nice place but once a decade is more than enough!), but when we return it won't be at the Crowne Plaza, which is a shame as its location is the best. With all the problems we had we couldn't recommend this to anyone. For the price we paid we expected a lot more.